Crisp icon

Best Crisp Alternatives

49 tools that can replace or complement Crisp

Pricing Comparison

Tool Free Plan Starting Price Rating
Crisp ✓ Yes Free / $25+ ★ 4.4
Slack ✓ Yes Free / $7.25+ ★ 4.4
Microsoft Teams ✓ Yes Free / $4+ ★ 4.3
Loom ✓ Yes Free / $12.5+ ★ 4.5
Otter.ai ✓ Yes Free / $16.99+ ★ 4.3
Fireflies.ai ✓ Yes Free / $18+ ★ 4.4
Calendly ✓ Yes Free / $12+ ★ 4.6
Discord ✓ Yes Free / $9.99+ ★ 4.5
Zoom ✓ Yes Free / $13.33+ ★ 4.4
GitHub ✓ Yes Free / $4+ ★ 4.8
HubSpot ✓ Yes Free / $20+ ★ 4.4
Zendesk ✗ No $55+ ★ 4.3
Intercom ✗ No $39+ ★ 4.4
Freshdesk ✓ Yes Free / $15+ ★ 4.4
Basecamp ✗ No $15+ ★ 4.1
Help Scout ✓ Yes Free / $25+ ★ 4.5
Proton ✓ Yes Free / $3.99+ ★ 4.5
Brevo ✓ Yes Free / $25+ ★ 4.3
Telegram ✓ Yes Free / $4.99+ ★ 4.5
WhatsApp Business ✓ Yes Free / $0+ ★ 4.3
Front ✗ No $19+ ★ 4.5
Chatwoot ✓ Yes Free / $19+ ★ 4.4
Novu ✓ Yes Free / $0.0025+ ★ 4.3
Doximity ✓ Yes Free ★ 4.3
Lark ✓ Yes Free / $12+ ★ 4.3
Rocket.Chat ✓ Yes Free / $4+ ★ 4.1
Intercom Fin ✗ No $39+ ★ 4.4
Zendesk ✗ No $55+ ★ 4.3
Freshdesk ✓ Yes Free / $15+ ★ 4.4
Drift ✗ No $2500+ ★ 4.2
Statuspage ✗ No $29+ ★ 4.2
Freshservice ✗ No $19+ ★ 4.4
ServiceNow ✗ No Contact sales ★ 4.3
Zoho Desk ✓ Yes Free / $14+ ★ 4.3
Kayako ✗ No $30+ ★ 3.9
LiveAgent ✓ Yes Free / $9+ ★ 4.3
Tidio ✓ Yes Free / $29+ ★ 4.4
Olark ✗ No $29+ ★ 4.1
tawk.to ✓ Yes Free / $19+ ★ 4.3
JivoChat ✓ Yes Free / $19+ ★ 4.1
Gorgias ✗ No $10+ ★ 4.5
Kustomer ✗ No $89+ ★ 4.2
Hiver ✓ Yes Free / $19+ ★ 4.4
Missive ✓ Yes Free / $14+ ★ 4.5
Zoom ✓ Yes Free / $13.33+ ★ 4.4
Google Meet ✓ Yes Free / $6+ ★ 4.3
Cisco Webex ✓ Yes Free / $14.5+ ★ 4.2
Intercom ✗ No $39+ ★ 4.4
Twilio ✓ Yes Free ★ 4.3
Mattermost ✓ Yes Free / $10+ ★ 4.2

All Crisp Alternatives

Slack icon

Slack

★★★★☆ 4.4
Free / $7.25+

Business messaging platform for team communication.

  • Excellent integrations
  • Channels system
  • Huddles
  • Message limit on free plan
  • Notification overload
Microsoft Teams icon

Microsoft Teams

★★★★☆ 4.3
Free / $4+

Business communication platform with chat, video meetings, and Microsoft 365 integration.

  • Included with Microsoft 365
  • Great video calling
  • Deep Office integration
  • Resource heavy
  • Complex admin settings
Loom icon

Loom

★★★★★ 4.5
Free / $12.5+

Async video messaging tool for sharing quick screen recordings with your team or customers.

  • Instant async video communication
  • Screen + webcam recording
  • Auto-transcription and captions
  • 25-video limit on free plan
  • 5-minute recording limit on free
Otter.ai icon

Otter.ai

★★★★☆ 4.3
Free / $16.99+

AI meeting assistant that records, transcribes, and summarizes meetings with automatic action items.

  • Real-time transcription during meetings
  • Joins Zoom/Teams/Meet automatically
  • AI-generated action items and summaries
  • Accuracy drops with accents or crosstalk
  • Free tier limited to 300 minutes/month
Fireflies.ai icon

Fireflies.ai

★★★★☆ 4.4
Free / $18+

AI notetaker that records, transcribes, and analyzes meetings with CRM integration and conversation intelligence.

  • Integrates with 40+ tools including CRM
  • Conversation intelligence metrics
  • AskFred AI chatbot for meeting queries
  • Audio quality affects transcription
  • Can feel intrusive to meeting participants
Calendly icon

Calendly

★★★★★ 4.6
Free / $12+

Scheduling automation platform that eliminates back-and-forth emails for booking meetings.

  • Eliminates scheduling friction completely
  • Integrates with all major calendars
  • Routing forms for lead qualification
  • Free plan limited to one event type
  • Can feel impersonal to some recipients
Discord icon

Discord

★★★★★ 4.5
Free / $9.99+

Communication platform with text, voice, and video for communities, teams, and friend groups.

  • Completely free for most features
  • Excellent voice chat quality
  • Huge bot and integration ecosystem
  • Can be distracting with many servers
  • Not designed for formal business use
Zoom icon

Zoom

★★★★☆ 4.4
Free / $13.33+

Video conferencing platform for meetings, webinars, and virtual events with AI Companion.

  • Reliable video quality even on poor connections
  • AI Companion for meeting summaries
  • Breakout rooms for workshops
  • 40-minute limit on free plan
  • Zoom fatigue is a real thing
GitHub icon

GitHub

★★★★★ 4.8
Free / $4+

The world's largest code hosting platform with version control, CI/CD, project management, and AI-powered Copilot.

  • Industry standard for open-source
  • GitHub Actions CI/CD included free
  • Copilot AI integration
  • Free private repos limited on some features
  • Actions minutes limited on free tier
HubSpot icon

HubSpot

★★★★☆ 4.4
Free / $20+

All-in-one CRM platform with marketing, sales, service, and CMS hubs for growing businesses.

  • CRM is completely free forever
  • All-in-one marketing + sales + service
  • Excellent onboarding and academy
  • Paid hubs are very expensive
  • Contracts are annual
Zendesk icon

Zendesk

★★★★☆ 4.3
$55+

Customer service platform with ticketing, live chat, knowledge base, and AI-powered support automation.

  • Industry standard for support teams
  • Omnichannel — email, chat, phone, social
  • Powerful automation and triggers
  • Expensive for small teams
  • Complex setup and configuration
Intercom icon

Intercom

★★★★☆ 4.4
$39+

AI-first customer service platform with Fin AI Agent that resolves 50%+ of support questions instantly.

  • Fin AI Agent resolves issues autonomously
  • Beautiful messenger widget
  • Powerful product tours and onboarding
  • Very expensive for growing teams
  • Per-resolution pricing for AI can add up
Freshdesk icon

Freshdesk

★★★★☆ 4.4
Free / $15+

Customer support software with ticketing, self-service portal, and AI-powered automation by Freshworks.

  • Free tier with up to 2 agents
  • Intuitive and easy to set up
  • Freddy AI for ticket classification
  • Advanced features only on expensive plans
  • Less customizable than Zendesk
Basecamp icon

Basecamp

★★★★☆ 4.1
$15+

Simple project management and team communication tool with opinionated workflows to reduce meetings and email.

  • Flat monthly price for unlimited projects (Pro)
  • Reduces meeting culture with async communication
  • Hill Charts for visual project progress
  • No free tier available
  • Limited customization compared to Asana/Monday
Help Scout icon

Help Scout

★★★★★ 4.5
Free / $25+

Customer support platform built around shared email inbox with knowledge base, live chat, and a human-focused approach.

  • Feels like email to customers (no ticket numbers)
  • Excellent knowledge base (Docs)
  • Beacon widget for contextual help
  • Limited automation compared to Zendesk
  • No built-in phone or video support
Proton icon

Proton

★★★★★ 4.5
Free / $3.99+

Privacy-focused suite offering end-to-end encrypted email, VPN, cloud storage, calendar, and password manager, built by CERN scientists in Switzerland.

  • End-to-end encryption for all services
  • Swiss-based with strong privacy laws
  • Open-source and independently audited
  • Free storage is limited (1GB for mail)
  • Less feature-rich than mainstream alternatives
Brevo icon

Brevo

★★★★☆ 4.3
Free / $25+

All-in-one marketing platform (formerly Sendinblue) offering email, SMS, WhatsApp campaigns, CRM, and transactional messaging with generous free tier.

  • Generous free plan with 300 emails per day
  • Multi-channel: email, SMS, WhatsApp, push in one tool
  • Built-in CRM included in all plans
  • Email editor less polished than Mailchimp
  • Automation features less advanced than ActiveCampaign
Telegram icon

Telegram

★★★★★ 4.5
Free / $4.99+

Cloud-based messaging platform offering unlimited group chats, channels, bots, and file sharing with strong encryption and 900M+ monthly active users.

  • Unlimited cloud storage for messages and files
  • Powerful bot API for automation and services
  • Groups up to 200,000 members
  • End-to-end encryption only in Secret Chats (not default)
  • Premium features fragmenting the experience
WhatsApp Business icon

WhatsApp Business

★★★★☆ 4.3
Free / $0+

Business messaging platform by Meta enabling companies to communicate with customers via WhatsApp with catalogs, automated replies, and API integration.

  • Access to 2B+ WhatsApp users globally
  • Free app for small businesses with basic features
  • API platform for enterprise-scale messaging
  • API pricing per-conversation can be expensive
  • 24-hour response window for customer-initiated chats
Front icon

Front

★★★★★ 4.5
$19+

Customer operations platform combining shared inboxes, email, chat, and SMS into one collaborative workspace with workflow automation and analytics.

  • Unified inbox combining email, chat, SMS, social
  • Excellent team collaboration with internal comments
  • Powerful automation rules and SLA management
  • Expensive per-seat pricing especially at scale
  • No free plan for small teams to try
Chatwoot icon

Chatwoot

★★★★☆ 4.4
Free / $19+

Open-source customer engagement platform offering live chat, email, social media, and WhatsApp support with AI features and self-hosting capability.

  • Open-source with full self-hosting option
  • Omnichannel (chat, email, WhatsApp, Telegram, etc.)
  • AI-powered response suggestions and summaries
  • Self-hosting requires DevOps knowledge
  • Fewer integrations than established help desks
Novu icon

Novu

★★★★☆ 4.3
Free / $0.0025+

Open-source notification infrastructure for developers providing a unified API to manage in-app, email, SMS, push, and chat notifications with subscriber preferences.

  • Single API for all notification channels
  • Open-source with self-hosting option
  • Built-in notification center UI component
  • Complex setup for advanced use cases
  • Documentation has gaps for edge cases

Doximity

★★★★☆ 4.3
Free

Professional network and telehealth platform exclusively for healthcare professionals, with verified physician profiles, secure messaging, and e-faxing.

  • Largest physician network in the US
  • HIPAA-compliant video calls
  • Free e-fax and secure messaging
  • Limited to US healthcare professionals
  • Premium features for recruiters only

Lark

★★★★☆ 4.3
Free / $12+

All-in-one collaboration suite by ByteDance combining messaging, video calls, docs, sheets, and project management in a single integrated platform.

  • All-in-one suite (chat, docs, video, tasks)
  • Very generous free tier
  • Fast and responsive
  • ByteDance ownership raises data concerns
  • Less popular in Western markets

Rocket.Chat

★★★★☆ 4.1
Free / $4+

Open-source team communication platform and Slack alternative with self-hosting, end-to-end encryption, and federation for secure enterprise messaging.

  • Fully open-source and self-hostable
  • End-to-end encryption
  • Federation support between instances
  • Self-hosted requires maintenance
  • Mobile apps less polished than Slack

Intercom Fin

★★★★☆ 4.4
$39+

AI-first customer service platform with Fin AI agent that resolves customer issues autonomously using your knowledge base, with human handoff when needed.

  • AI resolves 50%+ of queries without humans
  • Learns from your help center automatically
  • Seamless human handoff
  • Expensive per-seat pricing
  • AI resolution charged per conversation
Zendesk icon

Zendesk

★★★★☆ 4.3
$55+

Complete customer service solution with ticketing, messaging, and AI-powered support.

  • Mature ticketing system
  • Omnichannel support
  • Extensive integrations
  • Expensive per agent
  • Complex configuration
Freshdesk icon

Freshdesk

★★★★☆ 4.4
Free / $15+

Cloud-based customer support software with AI-powered automation and multichannel ticketing.

  • Affordable pricing
  • Good free tier
  • Easy to set up
  • Limited customization on lower tiers
  • Reporting could be better
Drift icon

Drift

★★★★☆ 4.2
$2500+

Conversational marketing platform with AI chatbots for B2B revenue acceleration.

  • Powerful chatbot builder
  • Revenue attribution
  • Good integrations
  • Very expensive
  • Complex setup
Statuspage icon

Statuspage

★★★★☆ 4.2
$29+

Hosted status page platform to communicate real-time system status to users.

  • Easy setup
  • Atlassian integration
  • Custom branding
  • Expensive for what it does
  • Limited customization
Freshservice icon

Freshservice

★★★★☆ 4.4
$19+

Modern IT service management solution with AI-powered automation.

  • Intuitive interface
  • ITIL-ready
  • Good automation
  • Expensive at higher tiers
  • Limited customization
ServiceNow icon

ServiceNow

★★★★☆ 4.3
Contact sales

Enterprise cloud platform for IT service management and digital workflows.

  • Industry leader in ITSM
  • Highly customizable
  • Powerful workflows
  • Very expensive
  • Complex implementation
Zoho Desk icon

Zoho Desk

★★★★☆ 4.3
Free / $14+

Context-aware help desk software with AI assistant for customer support teams.

  • Affordable
  • Zoho ecosystem integration
  • AI assistant Zia
  • UI can feel cluttered
  • Limited third-party integrations
Kayako icon

Kayako

★★★★☆ 3.9
$30+

Customer service platform with unified conversations across all channels.

  • Unified customer view
  • Good live chat
  • Journey tracking
  • Dated interface
  • Limited integrations
LiveAgent icon

LiveAgent

★★★★☆ 4.3
Free / $9+

All-in-one help desk software with live chat, ticketing, and call center.

  • Feature-rich
  • Affordable
  • Built-in call center
  • Interface feels busy
  • Setup takes time
Tidio icon

Tidio

★★★★☆ 4.4
Free / $29+

Live chat and chatbot platform designed for small and medium businesses.

  • Easy to install
  • Good chatbot builder
  • Affordable
  • Limited on free plan
  • Chatbot flow can be rigid
Olark icon

Olark

★★★★☆ 4.1
$29+

Simple and effective live chat software for sales and customer support.

  • Very easy to use
  • Great for small teams
  • Good customization
  • Limited features vs competitors
  • No chatbot builder
tawk.to icon

tawk.to

★★★★☆ 4.3
Free / $19+

Completely free live chat software with no limits on agents or chat volume.

  • 100% free
  • No agent limits
  • Feature-rich for free
  • Branding on free plan
  • Interface could be cleaner
JivoChat icon

JivoChat

★★★★☆ 4.1
Free / $19+

Omnichannel business messenger combining chat, phone, email, and social media.

  • Good free plan
  • Omnichannel support
  • CRM built-in
  • Interface dated
  • Limited automation
Gorgias icon

Gorgias

★★★★★ 4.5
$10+

E-commerce helpdesk that turns customer support into a profit center.

  • Deep Shopify integration
  • Revenue tracking
  • Macros and automation
  • Expensive at scale
  • E-commerce focused only
Kustomer icon

Kustomer

★★★★☆ 4.2
$89+

CRM-powered customer service platform with AI automation for modern support.

  • Unified customer timeline
  • AI-powered automation
  • Omnichannel
  • Expensive
  • Complex setup
Hiver icon

Hiver

★★★★☆ 4.4
Free / $19+

Gmail-based customer service tool for teams that prefer email-centric workflows.

  • Works inside Gmail
  • Easy adoption
  • Shared inboxes
  • Gmail-only
  • Limited outside email
Missive icon

Missive

★★★★★ 4.5
Free / $14+

Team email and chat app with shared inboxes and collaborative drafting.

  • Elegant interface
  • Team collaboration
  • Multi-channel
  • Learning curve
  • Smaller ecosystem
Zoom icon

Zoom

★★★★☆ 4.4
Free / $13.33+

Video-first unified communications platform for meetings, webinars, and collaboration.

  • Reliable video quality
  • Easy to use
  • Large meeting capacity
  • Meeting time limits on free
  • Security concerns history
Google Meet icon

Google Meet

★★★★☆ 4.3
Free / $6+

Google's video conferencing solution with AI-powered features and Workspace integration.

  • Free for everyone
  • No downloads needed
  • Google Calendar integration
  • Limited features vs Zoom
  • Requires Google account
Cisco Webex icon

Cisco Webex

★★★★☆ 4.2
Free / $14.5+

Enterprise video conferencing and collaboration platform by Cisco.

  • Enterprise-grade security
  • High-quality video
  • AI features
  • Complex interface
  • Expensive
Intercom icon

Intercom

★★★★☆ 4.4
$39+

AI-first customer service platform with messenger, bots, and help center.

  • AI-first approach
  • Great messenger widget
  • Product tours
  • Expensive
  • Complex pricing
Twilio icon

Twilio

★★★★☆ 4.3
Free

Cloud communications platform with APIs for SMS, voice, video, and email.

  • Comprehensive APIs
  • Reliable infrastructure
  • Great documentation
  • Complex pricing
  • Expensive at scale
Mattermost icon

Mattermost

★★★★☆ 4.2
Free / $10+

Open-source messaging platform for secure team collaboration and DevOps workflows.

  • Self-hostable
  • Open source
  • DevOps integrations
  • Smaller ecosystem
  • Fewer integrations than Slack

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