Best Dialpad Alternatives
64 tools that can replace or complement Dialpad
Pricing Comparison
| Tool | Free Plan | Starting Price | Rating |
|---|---|---|---|
| Dialpad | ✗ No | $23+ | ★ 4.3 |
| | ✓ Yes | Free / $7.25+ | ★ 4.4 |
| | ✓ Yes | Free / $4+ | ★ 4.3 |
| | ✓ Yes | Free / $12.5+ | ★ 4.5 |
| | ✓ Yes | Free / $5+ | ★ 4.7 |
| | ✓ Yes | Free / $24+ | ★ 4.5 |
| | ✓ Yes | Free / $16.99+ | ★ 4.3 |
| | ✓ Yes | Free / $18+ | ★ 4.4 |
| | ✓ Yes | Free / $12+ | ★ 4.6 |
| | ✓ Yes | Free / $9.99+ | ★ 4.5 |
| | ✓ Yes | Free / $13.33+ | ★ 4.4 |
| | ✓ Yes | Free / $4+ | ★ 4.8 |
| | ✗ No | $55+ | ★ 4.3 |
| | ✗ No | $39+ | ★ 4.4 |
| | ✓ Yes | Free / $15+ | ★ 4.4 |
| | ✗ No | $15+ | ★ 4.1 |
| | ✓ Yes | Free / $25+ | ★ 4.4 |
| | ✓ Yes | Free / $25+ | ★ 4.5 |
| | ✓ Yes | Free / $3.99+ | ★ 4.5 |
| | ✓ Yes | Free / $8.99+ | ★ 4.2 |
| | ✓ Yes | Free / $15+ | ★ 4.5 |
| | ✓ Yes | Free / $20+ | ★ 4.4 |
| | ✓ Yes | Free / $10+ | ★ 4.3 |
| | ✓ Yes | Free / $0.12+ | ★ 4.5 |
| | ✓ Yes | Free / $0.0036+ | ★ 4.4 |
| | ✓ Yes | Free / $0+ | ★ 4.6 |
| | ✓ Yes | Free / $25+ | ★ 4.3 |
| | ✓ Yes | Free / $4.99+ | ★ 4.5 |
| | ✓ Yes | Free / $0+ | ★ 4.3 |
| | ✗ No | $19+ | ★ 4.5 |
| | ✓ Yes | Free / $19+ | ★ 4.4 |
| | ✓ Yes | Free / $0.0025+ | ★ 4.3 |
| Doximity | ✓ Yes | Free | ★ 4.3 |
| Lark | ✓ Yes | Free / $12+ | ★ 4.3 |
| Rocket.Chat | ✓ Yes | Free / $4+ | ★ 4.1 |
| | ✗ No | $29+ | ★ 4.2 |
| | ✓ Yes | Free / $13.33+ | ★ 4.4 |
| | ✓ Yes | Free / $6+ | ★ 4.3 |
| | ✓ Yes | Free / $14.5+ | ★ 4.2 |
| | ✗ No | $14+ | ★ 4 |
| | ✓ Yes | Free / $16.99+ | ★ 4.3 |
| | ✗ No | $0.25+ | ★ 4.3 |
| | ✗ No | $5+ | ★ 4.2 |
| | ✓ Yes | Free / $0.7+ | ★ 4.4 |
| | ✓ Yes | Free / $0.006+ | ★ 4.6 |
| | ✗ No | $39+ | ★ 4.4 |
| | ✓ Yes | Free | ★ 4.3 |
| | ✓ Yes | Free / $10+ | ★ 4.2 |
| | ✓ Yes | Free / $8+ | ★ 4.4 |
| Gladly | ✗ No | $180+ | ★ 4.5 |
| Dixa | ✗ No | $49+ | ★ 4.3 |
| BlueJeans by Verizon | ✗ No | $12.49+ | ★ 4.1 |
| Vonage Business Communications | ✗ No | $19.99+ | ★ 4 |
| RingCentral | ✗ No | $30+ | ★ 4.2 |
| 8x8 | ✗ No | $28+ | ★ 4 |
| Zoho Meeting | ✓ Yes | Free / $1.5+ | ★ 4.1 |
| Livestorm | ✓ Yes | Free / $99+ | ★ 4.4 |
| Demio | ✗ No | $59+ | ★ 4.4 |
| Edmodo | ✓ Yes | Free | ★ 3.8 |
| Signal | ✓ Yes | Free | ★ 4.6 |
| Element | ✓ Yes | Free / $5+ | ★ 4.2 |
| Rocket.Chat | ✓ Yes | Free / $4+ | ★ 4.1 |
| Pumble | ✓ Yes | Free / $2.49+ | ★ 4.3 |
| Gong | ✗ No | Contact sales | ★ 4.6 |
| Around | ✓ Yes | Free / $10.99+ | ★ 4.2 |
All Dialpad Alternatives
Slack
Business messaging platform for team communication.
- Excellent integrations
- Channels system
- Huddles
- Message limit on free plan
- Notification overload
Microsoft Teams
Business communication platform with chat, video meetings, and Microsoft 365 integration.
- Included with Microsoft 365
- Great video calling
- Deep Office integration
- Resource heavy
- Complex admin settings
Loom
Async video messaging tool for sharing quick screen recordings with your team or customers.
- Instant async video communication
- Screen + webcam recording
- Auto-transcription and captions
- 25-video limit on free plan
- 5-minute recording limit on free
ElevenLabs
AI voice platform with the most realistic text-to-speech, voice cloning, and dubbing capabilities.
- Most natural-sounding TTS available
- Instant voice cloning from samples
- 29+ languages supported
- Credits consumed quickly with long content
- Voice cloning raises ethical concerns
Descript
AI-powered audio and video editor that lets you edit media by editing text transcripts.
- Edit video by editing text — revolutionary workflow
- AI filler word removal
- Screen recording with AI cleanup
- Steep learning curve for new paradigm
- Processing can be slow for long files
Otter.ai
AI meeting assistant that records, transcribes, and summarizes meetings with automatic action items.
- Real-time transcription during meetings
- Joins Zoom/Teams/Meet automatically
- AI-generated action items and summaries
- Accuracy drops with accents or crosstalk
- Free tier limited to 300 minutes/month
Fireflies.ai
AI notetaker that records, transcribes, and analyzes meetings with CRM integration and conversation intelligence.
- Integrates with 40+ tools including CRM
- Conversation intelligence metrics
- AskFred AI chatbot for meeting queries
- Audio quality affects transcription
- Can feel intrusive to meeting participants
Calendly
Scheduling automation platform that eliminates back-and-forth emails for booking meetings.
- Eliminates scheduling friction completely
- Integrates with all major calendars
- Routing forms for lead qualification
- Free plan limited to one event type
- Can feel impersonal to some recipients
Discord
Communication platform with text, voice, and video for communities, teams, and friend groups.
- Completely free for most features
- Excellent voice chat quality
- Huge bot and integration ecosystem
- Can be distracting with many servers
- Not designed for formal business use
Zoom
Video conferencing platform for meetings, webinars, and virtual events with AI Companion.
- Reliable video quality even on poor connections
- AI Companion for meeting summaries
- Breakout rooms for workshops
- 40-minute limit on free plan
- Zoom fatigue is a real thing
GitHub
The world's largest code hosting platform with version control, CI/CD, project management, and AI-powered Copilot.
- Industry standard for open-source
- GitHub Actions CI/CD included free
- Copilot AI integration
- Free private repos limited on some features
- Actions minutes limited on free tier
Zendesk
Customer service platform with ticketing, live chat, knowledge base, and AI-powered support automation.
- Industry standard for support teams
- Omnichannel — email, chat, phone, social
- Powerful automation and triggers
- Expensive for small teams
- Complex setup and configuration
Intercom
AI-first customer service platform with Fin AI Agent that resolves 50%+ of support questions instantly.
- Fin AI Agent resolves issues autonomously
- Beautiful messenger widget
- Powerful product tours and onboarding
- Very expensive for growing teams
- Per-resolution pricing for AI can add up
Freshdesk
Customer support software with ticketing, self-service portal, and AI-powered automation by Freshworks.
- Free tier with up to 2 agents
- Intuitive and easy to set up
- Freddy AI for ticket classification
- Advanced features only on expensive plans
- Less customizable than Zendesk
Basecamp
Simple project management and team communication tool with opinionated workflows to reduce meetings and email.
- Flat monthly price for unlimited projects (Pro)
- Reduces meeting culture with async communication
- Hill Charts for visual project progress
- No free tier available
- Limited customization compared to Asana/Monday
Crisp
All-in-one customer messaging platform with live chat, chatbot, knowledge base, and shared inbox for small businesses.
- Very generous free tier (2 seats included)
- Per-workspace pricing instead of per-seat
- Built-in chatbot builder with no-code
- Limited advanced automation compared to Intercom
- Chatbot AI less sophisticated than competitors
tl;dv
AI meeting recorder and note-taker for Zoom, Google Meet, and Teams with automatic timestamps, clips, and CRM integration.
- Generous free tier with unlimited recordings
- Automatic timestamped notes and highlights
- Create shareable video clips from meetings
- AI summaries can miss nuanced context
- Recording notifications may concern participants
Proton
Privacy-focused suite offering end-to-end encrypted email, VPN, cloud storage, calendar, and password manager, built by CERN scientists in Switzerland.
- End-to-end encryption for all services
- Swiss-based with strong privacy laws
- Open-source and independently audited
- Free storage is limited (1GB for mail)
- Less feature-rich than mainstream alternatives
Whereby
Browser-based video conferencing platform requiring no downloads or logins for guests, with embeddable video rooms for websites and apps.
- No downloads or plugins required for anyone
- Permanent meeting room URLs
- Embeddable video API for custom integrations
- Limited to 200 participants on highest plan
- Fewer features than Zoom or Teams
Riverside
Professional-quality remote recording platform for podcasts, video interviews, and live streaming with local recording technology for studio-quality output.
- Records locally for uncompressed studio quality
- Separate audio and video tracks per participant
- AI-powered editing with transcription and clips
- Free plan limited to basic features
- Requires stable internet for real-time monitoring
StreamYard
Browser-based live streaming studio for multicasting to multiple platforms simultaneously with professional overlays, banners, and guest management.
- Stream to multiple platforms simultaneously (multicast)
- Professional-looking streams without OBS complexity
- Browser-based with no software installation
- StreamYard branding on free plan
- Less customizable than OBS for advanced users
Around
Lightweight video calling tool designed for hybrid teams with floating bubbles, noise cancellation, and minimal screen footprint for always-on collaboration.
- Minimal screen footprint with floating video bubbles
- Excellent AI noise cancellation
- Auto-equalizes audio levels between participants
- Limited features for formal presentations
- Smaller user base than major platforms
AssemblyAI
AI-powered speech-to-text API for transcription, summarization, sentiment analysis, and audio intelligence with state-of-the-art accuracy.
- Industry-leading transcription accuracy
- Real-time and async transcription support
- Built-in audio intelligence (sentiment, topics, entities)
- API-only (no consumer-facing UI)
- Per-hour pricing can add up for high volume
Deepgram
AI speech platform offering ultra-fast transcription, text-to-speech, and speech understanding APIs built on custom deep learning models.
- Extremely fast transcription (up to 40x real-time)
- Competitive accuracy with custom models
- Both STT and TTS in one platform
- Developer-focused with no consumer app
- Custom model training requires enterprise plan
Whisper (OpenAI)
Open-source automatic speech recognition model by OpenAI supporting 99 languages with robust transcription and translation capabilities.
- Completely free and open-source for self-hosting
- Supports 99 languages out of the box
- Excellent accuracy on diverse audio types
- Self-hosting requires GPU for real-time performance
- No real-time streaming in base model
Brevo
All-in-one marketing platform (formerly Sendinblue) offering email, SMS, WhatsApp campaigns, CRM, and transactional messaging with generous free tier.
- Generous free plan with 300 emails per day
- Multi-channel: email, SMS, WhatsApp, push in one tool
- Built-in CRM included in all plans
- Email editor less polished than Mailchimp
- Automation features less advanced than ActiveCampaign
Telegram
Cloud-based messaging platform offering unlimited group chats, channels, bots, and file sharing with strong encryption and 900M+ monthly active users.
- Unlimited cloud storage for messages and files
- Powerful bot API for automation and services
- Groups up to 200,000 members
- End-to-end encryption only in Secret Chats (not default)
- Premium features fragmenting the experience
WhatsApp Business
Business messaging platform by Meta enabling companies to communicate with customers via WhatsApp with catalogs, automated replies, and API integration.
- Access to 2B+ WhatsApp users globally
- Free app for small businesses with basic features
- API platform for enterprise-scale messaging
- API pricing per-conversation can be expensive
- 24-hour response window for customer-initiated chats
Front
Customer operations platform combining shared inboxes, email, chat, and SMS into one collaborative workspace with workflow automation and analytics.
- Unified inbox combining email, chat, SMS, social
- Excellent team collaboration with internal comments
- Powerful automation rules and SLA management
- Expensive per-seat pricing especially at scale
- No free plan for small teams to try
Chatwoot
Open-source customer engagement platform offering live chat, email, social media, and WhatsApp support with AI features and self-hosting capability.
- Open-source with full self-hosting option
- Omnichannel (chat, email, WhatsApp, Telegram, etc.)
- AI-powered response suggestions and summaries
- Self-hosting requires DevOps knowledge
- Fewer integrations than established help desks
Novu
Open-source notification infrastructure for developers providing a unified API to manage in-app, email, SMS, push, and chat notifications with subscriber preferences.
- Single API for all notification channels
- Open-source with self-hosting option
- Built-in notification center UI component
- Complex setup for advanced use cases
- Documentation has gaps for edge cases
Doximity
Professional network and telehealth platform exclusively for healthcare professionals, with verified physician profiles, secure messaging, and e-faxing.
- Largest physician network in the US
- HIPAA-compliant video calls
- Free e-fax and secure messaging
- Limited to US healthcare professionals
- Premium features for recruiters only
Lark
All-in-one collaboration suite by ByteDance combining messaging, video calls, docs, sheets, and project management in a single integrated platform.
- All-in-one suite (chat, docs, video, tasks)
- Very generous free tier
- Fast and responsive
- ByteDance ownership raises data concerns
- Less popular in Western markets
Rocket.Chat
Open-source team communication platform and Slack alternative with self-hosting, end-to-end encryption, and federation for secure enterprise messaging.
- Fully open-source and self-hostable
- End-to-end encryption
- Federation support between instances
- Self-hosted requires maintenance
- Mobile apps less polished than Slack
Statuspage
Hosted status page platform to communicate real-time system status to users.
- Easy setup
- Atlassian integration
- Custom branding
- Expensive for what it does
- Limited customization
Zoom
Video-first unified communications platform for meetings, webinars, and collaboration.
- Reliable video quality
- Easy to use
- Large meeting capacity
- Meeting time limits on free
- Security concerns history
Google Meet
Google's video conferencing solution with AI-powered features and Workspace integration.
- Free for everyone
- No downloads needed
- Google Calendar integration
- Limited features vs Zoom
- Requires Google account
Cisco Webex
Enterprise video conferencing and collaboration platform by Cisco.
- Enterprise-grade security
- High-quality video
- AI features
- Complex interface
- Expensive
GoTo Meeting
Professional online meeting solution with drawing tools and recording capabilities.
- Reliable connection
- Good audio quality
- Drawing tools
- Dated interface
- Limited free option
Otter.ai
AI meeting transcription and note-taking tool with real-time collaboration.
- Accurate transcription
- Real-time notes
- Meeting summaries
- English-centric
- Free plan limited
Rev
Transcription service offering both AI and human transcription with high accuracy.
- Human transcription option
- High accuracy
- Fast turnaround
- Pay per minute
- AI less accurate
Sonix
Automated transcription platform with translation and subtitle generation.
- 40+ languages
- Good accuracy
- Subtitle export
- Per-hour pricing
- Editor could improve
Speechmatics
Enterprise speech recognition API supporting 50+ languages with high accuracy.
- 50+ languages
- High accuracy
- Real-time option
- Developer-focused
- No consumer product
OpenAI Whisper
Open-source automatic speech recognition model supporting 99 languages.
- Free and open-source
- 99 languages
- High accuracy
- Requires technical setup
- No real-time by default
Intercom
AI-first customer service platform with messenger, bots, and help center.
- AI-first approach
- Great messenger widget
- Product tours
- Expensive
- Complex pricing
Twilio
Cloud communications platform with APIs for SMS, voice, video, and email.
- Comprehensive APIs
- Reliable infrastructure
- Great documentation
- Complex pricing
- Expensive at scale
Mattermost
Open-source messaging platform for secure team collaboration and DevOps workflows.
- Self-hostable
- Open source
- DevOps integrations
- Smaller ecosystem
- Fewer integrations than Slack
Krisp
AI noise cancellation and meeting assistant that removes background noise from calls.
- Excellent noise cancellation
- Works with any app
- Meeting notes
- Limited free minutes
- CPU usage
Gladly
People-centered customer service platform that treats all interactions as one continuous conversation rather than individual tickets.
- Single conversation thread per customer
- Excellent omnichannel support
- Built-in voice and messaging
- Very expensive per agent
- Enterprise-focused
Dixa
Conversational customer engagement platform with unified channels, intelligent routing, and real-time analytics for modern support teams.
- True omnichannel in one view
- Intelligent conversation routing
- Good real-time dashboards
- Expensive per agent
- Limited marketplace integrations
BlueJeans by Verizon
Enterprise video conferencing platform by Verizon with Dolby Voice audio, intelligent meeting features, and reliable performance.
- Dolby Voice audio quality
- No downloads needed for guests
- Good Verizon network reliability
- Smaller market share than Zoom
- Limited free options
Vonage Business Communications
Unified communications platform offering VoIP phone, video conferencing, messaging, and contact center solutions for businesses of all sizes.
- Full UCaaS platform
- Strong API platform
- Good international calling
- Complex pricing structure
- Setup can be overwhelming
RingCentral
Leading unified communications platform providing messaging, video, and phone in one integrated solution for businesses worldwide.
- Complete UCaaS solution
- Extensive integrations marketplace
- Reliable enterprise-grade platform
- Expensive for small teams
- Feature overload for simple needs
8x8
Cloud communications platform combining voice, video, chat, and contact center with unlimited international calling to 48 countries.
- Unlimited international calling
- Strong contact center features
- Good uptime and reliability
- Interface feels dated
- Support can be slow
Zoho Meeting
Secure online meeting and webinar platform from Zoho with screen sharing, recording, and deep integration with the Zoho ecosystem.
- Very affordable pricing
- Zoho ecosystem integration
- No participant limit on free plan
- Fewer features than Zoom
- Limited third-party integrations
Livestorm
Browser-based video engagement platform for webinars, meetings, and virtual events with built-in marketing automation and analytics.
- No downloads required
- Excellent webinar automation
- Built-in registration pages
- Expensive for small teams
- Limited free plan
Demio
No-download webinar platform designed for marketers with automated and live webinar capabilities, built-in analytics, and CRM integrations.
- No downloads for attendees
- Beautiful registration pages
- Automated webinar replays
- Limited meeting features (webinar-focused)
- Attendee limits on lower plans
Edmodo
Social learning platform for K-12 that connects teachers, students, and parents in a secure educational social network for assignments and communication.
- Free for all users
- Safe social learning environment
- Easy for students to use
- Limited advanced LMS features
- Less active development recently
Signal
End-to-end encrypted messaging app focused on privacy, offering secure text, voice, and video communications without ads or tracking.
- Industry-leading encryption
- Completely free and open-source
- No ads or data collection
- Smaller user base than WhatsApp
- Limited business features
Element
Decentralized, end-to-end encrypted messaging platform built on the Matrix protocol, offering secure communication with federation support.
- Decentralized architecture
- End-to-end encryption
- Self-hosting option
- Complex setup for non-technical users
- Smaller ecosystem
Rocket.Chat
Open-source team communication platform with channels, direct messaging, video conferencing, and omnichannel customer engagement.
- Fully open-source
- Self-hosted option
- Omnichannel customer support
- Requires server resources to self-host
- Less polished than Slack
Pumble
Free team messaging app with unlimited message history, channels, direct messages, and video calls for teams seeking a Slack alternative.
- Unlimited message history on free plan
- Very affordable paid plans
- Familiar Slack-like interface
- Smaller integration ecosystem
- Less mature than Slack
Gong
Revenue intelligence platform that captures and analyzes customer interactions across calls, emails, and meetings to improve sales performance.
- Excellent conversation analytics
- AI-powered deal insights
- Good coaching tools
- Very expensive
- Enterprise sales cycle
Around
Lightweight video calling app designed for quick meetings with auto-leveling, noise cancellation, and minimal UI to reduce meeting fatigue.
- Lightweight and fast
- Minimal floating interface
- Good noise cancellation
- Limited features vs Zoom
- Smaller user base
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