Crisp
Zoom
| Feature | Crisp | Zoom |
|---|---|---|
| Pricing | Free / from $25/mo | Free / from $13.33/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.4 / 5 | 4.4 / 5 |
| Best For | startups, small-businesses, saas-companies, e-commerce | remote-teams, enterprise, educators, event-organizers, sales-teams |
| Founded | 2015 | 2011 |
| Live Chat | ✓ | ✗ |
| Chatbot | ✓ | ✗ |
| Shared Inbox | ✓ | ✗ |
| Knowledge Base | ✓ | ✗ |
| Campaigns | ✓ | ✗ |
| Status Page | ✓ | ✗ |
| Video Chat | ✓ | ✗ |
| Video Meetings | ✗ | ✓ |
| Ai Companion | ✗ | ✓ |
| Webinars | ✗ | ✓ |
| Breakout Rooms | ✗ | ✓ |
| Recording | ✗ | ✓ |
| Whiteboard | ✗ | ✓ |
| Phone | ✗ | ✓ |
✓ Crisp Pros
- Very generous free tier (2 seats included)
- Per-workspace pricing instead of per-seat
- Built-in chatbot builder with no-code
- Clean and modern interface
✗ Crisp Cons
- Limited advanced automation compared to Intercom
- Chatbot AI less sophisticated than competitors
- Fewer integrations than larger platforms
✓ Zoom Pros
- Reliable video quality even on poor connections
- AI Companion for meeting summaries
- Breakout rooms for workshops
- Up to 1000 participants
✗ Zoom Cons
- 40-minute limit on free plan
- Zoom fatigue is a real thing
- Privacy concerns from past incidents
The Verdict
Crisp is built for startups and small businesses, with a focus on live-chat and chatbot. Zoom targets remote teams and enterprise and leads with video-meetings and ai-companion.
On pricing, Zoom is the clear winner for budget-conscious users — starting at $13.33/mo compared to $25/mo for Crisp. That $11.67/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.
