Crisp
Freshservice
| Feature | Crisp | Freshservice |
|---|---|---|
| Pricing | Free / from $25/mo | From $19/mo |
| Free Plan | ✓ Yes | ✗ No |
| Rating | 4.4 / 5 | 4.4 / 5 |
| Best For | startups, small-businesses, saas-companies, e-commerce | it-teams, enterprise, msp-providers, help-desks |
| Founded | 2015 | 2014 |
| Live Chat | ✓ | ✗ |
| Chatbot | ✓ | ✗ |
| Shared Inbox | ✓ | ✗ |
| Knowledge Base | ✓ | ✓ |
| Campaigns | ✓ | ✗ |
| Status Page | ✓ | ✗ |
| Video Chat | ✓ | ✗ |
| Incident Management | ✗ | ✓ |
| Asset Management | ✗ | ✓ |
| Change Management | ✗ | ✓ |
| Service Catalog | ✗ | ✓ |
| Ai Agent | ✗ | ✓ |
✓ Crisp Pros
- Very generous free tier (2 seats included)
- Per-workspace pricing instead of per-seat
- Built-in chatbot builder with no-code
- Clean and modern interface
✗ Crisp Cons
- Limited advanced automation compared to Intercom
- Chatbot AI less sophisticated than competitors
- Fewer integrations than larger platforms
✓ Freshservice Pros
- Intuitive interface
- ITIL-ready
- Good automation
- AI capabilities
✗ Freshservice Cons
- Expensive at higher tiers
- Limited customization
- Reporting limitations
The Verdict
Crisp is built for startups and small businesses, with a focus on live-chat and chatbot. Freshservice targets it teams and enterprise and leads with incident-management and asset-management.
On pricing, Freshservice is the clear winner for budget-conscious users — starting at $19/mo compared to $25/mo for Crisp. That $6/mo difference adds up quickly for growing teams.
Crisp has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Freshservice requires a paid subscription from day one.
Feature-wise, Crisp offers broader built-in capabilities (7 features vs 6), while Freshservice takes a more focused approach — which can mean a simpler, faster onboarding experience.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.