Crisp
Doximity
| Feature | Crisp | Doximity |
|---|---|---|
| Pricing | Free / from $25/mo | Free only |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.4 / 5 | 4.3 / 5 |
| Best For | startups, small-businesses, saas-companies, e-commerce | physicians, nurses, healthcare-professionals, medical-recruiters |
| Founded | 2015 | 2010 |
| Live Chat | ✓ | ✗ |
| Chatbot | ✓ | ✗ |
| Shared Inbox | ✓ | ✗ |
| Knowledge Base | ✓ | ✗ |
| Campaigns | ✓ | ✗ |
| Status Page | ✓ | ✗ |
| Video Chat | ✓ | ✗ |
| Physician Network | ✗ | ✓ |
| Telehealth | ✗ | ✓ |
| E Fax | ✗ | ✓ |
| Secure Messaging | ✗ | ✓ |
| News Feed | ✗ | ✓ |
| Credential Verification | ✗ | ✓ |
✓ Crisp Pros
- Very generous free tier (2 seats included)
- Per-workspace pricing instead of per-seat
- Built-in chatbot builder with no-code
- Clean and modern interface
✗ Crisp Cons
- Limited advanced automation compared to Intercom
- Chatbot AI less sophisticated than competitors
- Fewer integrations than larger platforms
✓ Doximity Pros
- Largest physician network in the US
- HIPAA-compliant video calls
- Free e-fax and secure messaging
- Verified professional credentials
✗ Doximity Cons
- Limited to US healthcare professionals
- Premium features for recruiters only
- No patient-facing features
The Verdict
Crisp is built for startups and small businesses, with a focus on live-chat and chatbot. Doximity targets physicians and nurses and leads with physician-network and telehealth.
Doximity uses custom enterprise pricing, while Crisp starts at $25/mo — a tangible advantage for teams with a fixed budget.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Feature-wise, Crisp offers broader built-in capabilities (7 features vs 6), while Doximity takes a more focused approach — which can mean a simpler, faster onboarding experience.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.