Crisp
Gladly
| Feature | Crisp | Gladly |
|---|---|---|
| Pricing | Free / from $25/mo | From $180/mo |
| Free Plan | ✓ Yes | ✗ No |
| Rating | 4.4 / 5 | 4.5 / 5 |
| Best For | startups, small-businesses, saas-companies, e-commerce | ecommerce-brands, luxury-retail, enterprise-support, customer-obsessed-teams |
| Founded | 2015 | 2014 |
| Live Chat | ✓ | ✗ |
| Chatbot | ✓ | ✗ |
| Shared Inbox | ✓ | ✗ |
| Knowledge Base | ✓ | ✗ |
| Campaigns | ✓ | ✗ |
| Status Page | ✓ | ✗ |
| Video Chat | ✓ | ✗ |
| Unified Conversation | ✗ | ✓ |
| Omnichannel Inbox | ✗ | ✓ |
| Voice Support | ✗ | ✓ |
| Self Service | ✗ | ✓ |
| Customer Timeline | ✗ | ✓ |
| Task Management | ✗ | ✓ |
✓ Crisp Pros
- Very generous free tier (2 seats included)
- Per-workspace pricing instead of per-seat
- Built-in chatbot builder with no-code
- Clean and modern interface
✗ Crisp Cons
- Limited advanced automation compared to Intercom
- Chatbot AI less sophisticated than competitors
- Fewer integrations than larger platforms
✓ Gladly Pros
- Single conversation thread per customer
- Excellent omnichannel support
- Built-in voice and messaging
- Customer-first approach
✗ Gladly Cons
- Very expensive per agent
- Enterprise-focused
- Smaller marketplace of integrations
The Verdict
Crisp is built for startups and small businesses, with a focus on live-chat and chatbot. Gladly targets ecommerce brands and luxury retail and leads with unified-conversation and omnichannel-inbox.
On pricing, Crisp is the clear winner for budget-conscious users — starting at $25/mo compared to $180/mo for Gladly. That $155/mo difference adds up quickly for growing teams.
Crisp has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Gladly requires a paid subscription from day one.
Feature-wise, Crisp offers broader built-in capabilities (7 features vs 6), while Gladly takes a more focused approach — which can mean a simpler, faster onboarding experience.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.