Crisp
Dialpad
| Feature | Crisp | Dialpad |
|---|---|---|
| Pricing | Free / from $25/mo | From $23/mo |
| Free Plan | ✓ Yes | ✗ No |
| Rating | 4.4 / 5 | 4.3 / 5 |
| Best For | startups, small-businesses, saas-companies, e-commerce | sales-teams, support-teams, remote-businesses, enterprises |
| Founded | 2015 | 2011 |
| Live Chat | ✓ | ✗ |
| Chatbot | ✓ | ✗ |
| Shared Inbox | ✓ | ✗ |
| Knowledge Base | ✓ | ✗ |
| Campaigns | ✓ | ✗ |
| Status Page | ✓ | ✗ |
| Video Chat | ✓ | ✗ |
| Ai Transcription | ✗ | ✓ |
| Voice Intelligence | ✗ | ✓ |
| Video Conferencing | ✗ | ✓ |
| Business Phone | ✗ | ✓ |
| Contact Center | ✗ | ✓ |
| Coaching Tools | ✗ | ✓ |
✓ Crisp Pros
- Very generous free tier (2 seats included)
- Per-workspace pricing instead of per-seat
- Built-in chatbot builder with no-code
- Clean and modern interface
✗ Crisp Cons
- Limited advanced automation compared to Intercom
- Chatbot AI less sophisticated than competitors
- Fewer integrations than larger platforms
✓ Dialpad Pros
- Real-time AI transcription
- Built-in voice intelligence
- Modern intuitive interface
- Strong integrations
✗ Dialpad Cons
- Higher price than basic VoIP
- AI features require higher tiers
- Call quality depends on internet
The Verdict
Crisp is built for startups and small businesses, with a focus on live-chat and chatbot. Dialpad targets sales teams and support teams and leads with ai-transcription and voice-intelligence.
Pricing is close: Dialpad starts at $23/mo versus $25/mo for Crisp — not a deciding factor on its own.
Crisp has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Dialpad requires a paid subscription from day one.
Feature-wise, Crisp offers broader built-in capabilities (7 features vs 6), while Dialpad takes a more focused approach — which can mean a simpler, faster onboarding experience.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.