8x8
Crisp
| Feature | 8x8 | Crisp |
|---|---|---|
| Pricing | From $28/mo | Free / from $25/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4 / 5 | 4.4 / 5 |
| Best For | international-businesses, contact-centers, healthcare, financial-services | startups, small-businesses, saas-companies, e-commerce |
| Founded | 1987 | 2015 |
| Unlimited Calling | ✓ | ✗ |
| Video Conferencing | ✓ | ✗ |
| Team Chat | ✓ | ✗ |
| Contact Center | ✓ | ✗ |
| Analytics | ✓ | ✗ |
| Call Recording | ✓ | ✗ |
| Live Chat | ✗ | ✓ |
| Chatbot | ✗ | ✓ |
| Shared Inbox | ✗ | ✓ |
| Knowledge Base | ✗ | ✓ |
| Campaigns | ✗ | ✓ |
| Status Page | ✗ | ✓ |
| Video Chat | ✗ | ✓ |
✓ 8x8 Pros
- Unlimited international calling
- Strong contact center features
- Good uptime and reliability
- Compliant for healthcare and finance
✗ 8x8 Cons
- Interface feels dated
- Support can be slow
- Pricing not transparent
✓ Crisp Pros
- Very generous free tier (2 seats included)
- Per-workspace pricing instead of per-seat
- Built-in chatbot builder with no-code
- Clean and modern interface
✗ Crisp Cons
- Limited advanced automation compared to Intercom
- Chatbot AI less sophisticated than competitors
- Fewer integrations than larger platforms
The Verdict
8x8 is built for international businesses and contact centers, with a focus on unlimited-calling and video-conferencing. Crisp targets startups and small businesses and leads with live-chat and chatbot.
Pricing is close: Crisp starts at $25/mo versus $28/mo for 8x8 — not a deciding factor on its own.
Crisp has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. 8x8 requires a paid subscription from day one.
Crisp edges out on user ratings (4.4 vs 4). While both are well-regarded, that gap reflects real differences in user satisfaction worth considering.
Feature-wise, Crisp offers broader built-in capabilities (7 features vs 6), while 8x8 takes a more focused approach — which can mean a simpler, faster onboarding experience.
Bottom line: Crisp has a slight overall edge — but if unlimited international calling matters most to you, 8x8 may still be the right call.