Crisp
Drift
| Feature | Crisp | Drift |
|---|---|---|
| Pricing | Free / from $25/mo | From $2500/mo |
| Free Plan | ✓ Yes | ✗ No |
| Rating | 4.4 / 5 | 4.2 / 5 |
| Best For | startups, small-businesses, saas-companies, e-commerce | b2b-companies, enterprise, sales-teams, marketing-teams |
| Founded | 2015 | 2015 |
| Live Chat | ✓ | ✓ |
| Chatbot | ✓ | ✗ |
| Shared Inbox | ✓ | ✗ |
| Knowledge Base | ✓ | ✗ |
| Campaigns | ✓ | ✗ |
| Status Page | ✓ | ✗ |
| Video Chat | ✓ | ✗ |
| Chatbots | ✗ | ✓ |
| Meeting Scheduling | ✗ | ✓ |
| Video Messaging | ✗ | ✓ |
| Revenue Tracking | ✗ | ✓ |
| Ai Engagement | ✗ | ✓ |
✓ Crisp Pros
- Very generous free tier (2 seats included)
- Per-workspace pricing instead of per-seat
- Built-in chatbot builder with no-code
- Clean and modern interface
✗ Crisp Cons
- Limited advanced automation compared to Intercom
- Chatbot AI less sophisticated than competitors
- Fewer integrations than larger platforms
✓ Drift Pros
- Powerful chatbot builder
- Revenue attribution
- Good integrations
- AI-powered routing
✗ Drift Cons
- Very expensive
- Complex setup
- Steep learning curve
The Verdict
Crisp is built for startups and small businesses, with a focus on live-chat and chatbot. Drift targets b2b companies and enterprise and leads with chatbots and live-chat.
On pricing, Crisp is the clear winner for budget-conscious users — starting at $25/mo compared to $2500/mo for Drift. That $2475/mo difference adds up quickly for growing teams.
Crisp has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Drift requires a paid subscription from day one.
Feature-wise, Crisp offers broader built-in capabilities (7 features vs 6), while Drift takes a more focused approach — which can mean a simpler, faster onboarding experience.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.