Crisp
Loom
| Feature | Crisp | Loom |
|---|---|---|
| Pricing | Free / from $25/mo | Free / from $12.5/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.4 / 5 | 4.5 / 5 |
| Best For | startups, small-businesses, saas-companies, e-commerce | remote-teams, developers, customer-success, managers, educators |
| Founded | 2015 | 2015 |
| Live Chat | ✓ | ✗ |
| Chatbot | ✓ | ✗ |
| Shared Inbox | ✓ | ✗ |
| Knowledge Base | ✓ | ✗ |
| Campaigns | ✓ | ✗ |
| Status Page | ✓ | ✗ |
| Video Chat | ✓ | ✗ |
| Screen Recording | ✗ | ✓ |
| Video Messages | ✗ | ✓ |
| Transcription | ✗ | ✓ |
| Reactions | ✗ | ✓ |
| Video Editing | ✗ | ✓ |
| Analytics | ✗ | ✓ |
✓ Crisp Pros
- Very generous free tier (2 seats included)
- Per-workspace pricing instead of per-seat
- Built-in chatbot builder with no-code
- Clean and modern interface
✗ Crisp Cons
- Limited advanced automation compared to Intercom
- Chatbot AI less sophisticated than competitors
- Fewer integrations than larger platforms
✓ Loom Pros
- Instant async video communication
- Screen + webcam recording
- Auto-transcription and captions
- Slack and Notion integration
✗ Loom Cons
- 25-video limit on free plan
- 5-minute recording limit on free
- Requires good internet for fast uploads
The Verdict
Crisp is built for startups and small businesses, with a focus on live-chat and chatbot. Loom targets remote teams and developers and leads with screen-recording and video-messages.
On pricing, Loom is the clear winner for budget-conscious users — starting at $12.5/mo compared to $25/mo for Crisp. That $12.5/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Feature-wise, Crisp offers broader built-in capabilities (7 features vs 6), while Loom takes a more focused approach — which can mean a simpler, faster onboarding experience.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.
