Crisp
Microsoft Teams
| Feature | Crisp | Microsoft Teams |
|---|---|---|
| Pricing | Free / from $25/mo | Free / from $4/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.4 / 5 | 4.3 / 5 |
| Best For | startups, small-businesses, saas-companies, e-commerce | enterprise, teams, microsoft-users, remote-workers |
| Founded | 2015 | 2017 |
| Live Chat | ✓ | ✗ |
| Chatbot | ✓ | ✗ |
| Shared Inbox | ✓ | ✗ |
| Knowledge Base | ✓ | ✗ |
| Campaigns | ✓ | ✗ |
| Status Page | ✓ | ✗ |
| Video Chat | ✓ | ✗ |
| Chat | ✗ | ✓ |
| Video Meetings | ✗ | ✓ |
| Channels | ✗ | ✓ |
| File Sharing | ✗ | ✓ |
| Apps | ✗ | ✓ |
| Whiteboard | ✗ | ✓ |
✓ Crisp Pros
- Very generous free tier (2 seats included)
- Per-workspace pricing instead of per-seat
- Built-in chatbot builder with no-code
- Clean and modern interface
✗ Crisp Cons
- Limited advanced automation compared to Intercom
- Chatbot AI less sophisticated than competitors
- Fewer integrations than larger platforms
✓ Microsoft Teams Pros
- Included with Microsoft 365
- Great video calling
- Deep Office integration
- Large meeting capacity
✗ Microsoft Teams Cons
- Resource heavy
- Complex admin settings
- Can feel cluttered
- Requires Microsoft ecosystem
The Verdict
Crisp is built for startups and small businesses, with a focus on live-chat and chatbot. Microsoft Teams targets enterprise and teams and leads with chat and video-meetings.
On pricing, Microsoft Teams is the clear winner for budget-conscious users — starting at $4/mo compared to $25/mo for Crisp. That $21/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Feature-wise, Crisp offers broader built-in capabilities (7 features vs 6), while Microsoft Teams takes a more focused approach — which can mean a simpler, faster onboarding experience.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.
