Dialpad
Gladly
| Feature | Dialpad | Gladly |
|---|---|---|
| Pricing | From $23/mo | From $180/mo |
| Free Plan | ✗ No | ✗ No |
| Rating | 4.3 / 5 | 4.5 / 5 |
| Best For | sales-teams, support-teams, remote-businesses, enterprises | ecommerce-brands, luxury-retail, enterprise-support, customer-obsessed-teams |
| Founded | 2011 | 2014 |
| Ai Transcription | ✓ | ✗ |
| Voice Intelligence | ✓ | ✗ |
| Video Conferencing | ✓ | ✗ |
| Business Phone | ✓ | ✗ |
| Contact Center | ✓ | ✗ |
| Coaching Tools | ✓ | ✗ |
| Unified Conversation | ✗ | ✓ |
| Omnichannel Inbox | ✗ | ✓ |
| Voice Support | ✗ | ✓ |
| Self Service | ✗ | ✓ |
| Customer Timeline | ✗ | ✓ |
| Task Management | ✗ | ✓ |
✓ Dialpad Pros
- Real-time AI transcription
- Built-in voice intelligence
- Modern intuitive interface
- Strong integrations
✗ Dialpad Cons
- Higher price than basic VoIP
- AI features require higher tiers
- Call quality depends on internet
✓ Gladly Pros
- Single conversation thread per customer
- Excellent omnichannel support
- Built-in voice and messaging
- Customer-first approach
✗ Gladly Cons
- Very expensive per agent
- Enterprise-focused
- Smaller marketplace of integrations
The Verdict
Dialpad is built for sales teams and support teams, with a focus on ai-transcription and voice-intelligence. Gladly targets ecommerce brands and luxury retail and leads with unified-conversation and omnichannel-inbox.
On pricing, Dialpad is the clear winner for budget-conscious users — starting at $23/mo compared to $180/mo for Gladly. That $157/mo difference adds up quickly for growing teams.
Neither tool offers a free plan, so factor the subscription cost into your decision from the start.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.