Dialpad
Loom
| Feature | Dialpad | Loom |
|---|---|---|
| Pricing | From $23/mo | Free / from $12.5/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4.3 / 5 | 4.5 / 5 |
| Best For | sales-teams, support-teams, remote-businesses, enterprises | remote-teams, developers, customer-success, managers, educators |
| Founded | 2011 | 2015 |
| Ai Transcription | ✓ | ✗ |
| Voice Intelligence | ✓ | ✗ |
| Video Conferencing | ✓ | ✗ |
| Business Phone | ✓ | ✗ |
| Contact Center | ✓ | ✗ |
| Coaching Tools | ✓ | ✗ |
| Screen Recording | ✗ | ✓ |
| Video Messages | ✗ | ✓ |
| Transcription | ✗ | ✓ |
| Reactions | ✗ | ✓ |
| Video Editing | ✗ | ✓ |
| Analytics | ✗ | ✓ |
✓ Dialpad Pros
- Real-time AI transcription
- Built-in voice intelligence
- Modern intuitive interface
- Strong integrations
✗ Dialpad Cons
- Higher price than basic VoIP
- AI features require higher tiers
- Call quality depends on internet
✓ Loom Pros
- Instant async video communication
- Screen + webcam recording
- Auto-transcription and captions
- Slack and Notion integration
✗ Loom Cons
- 25-video limit on free plan
- 5-minute recording limit on free
- Requires good internet for fast uploads
The Verdict
Dialpad is built for sales teams and support teams, with a focus on ai-transcription and voice-intelligence. Loom targets remote teams and developers and leads with screen-recording and video-messages.
On pricing, Loom is the clear winner for budget-conscious users — starting at $12.5/mo compared to $23/mo for Dialpad. That $10.5/mo difference adds up quickly for growing teams.
Loom has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Dialpad requires a paid subscription from day one.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.
