Dialpad
Riverside
| Feature | Dialpad | Riverside |
|---|---|---|
| Pricing | From $23/mo | Free / from $15/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4.3 / 5 | 4.5 / 5 |
| Best For | sales-teams, support-teams, remote-businesses, enterprises | podcasters, content-creators, media-companies, video-producers |
| Founded | 2011 | 2018 |
| Ai Transcription | ✓ | ✓ |
| Voice Intelligence | ✓ | ✗ |
| Video Conferencing | ✓ | ✗ |
| Business Phone | ✓ | ✗ |
| Contact Center | ✓ | ✗ |
| Coaching Tools | ✓ | ✗ |
| Local Recording | ✗ | ✓ |
| Separate Tracks | ✗ | ✓ |
| 4k Video | ✗ | ✓ |
| Magic Clips | ✗ | ✓ |
| Live Streaming | ✗ | ✓ |
| Screen Recording | ✗ | ✓ |
| Text Based Editing | ✗ | ✓ |
✓ Dialpad Pros
- Real-time AI transcription
- Built-in voice intelligence
- Modern intuitive interface
- Strong integrations
✗ Dialpad Cons
- Higher price than basic VoIP
- AI features require higher tiers
- Call quality depends on internet
✓ Riverside Pros
- Records locally for uncompressed studio quality
- Separate audio and video tracks per participant
- AI-powered editing with transcription and clips
- 4K video recording support
✗ Riverside Cons
- Free plan limited to basic features
- Requires stable internet for real-time monitoring
- AI editing features still maturing
The Verdict
Dialpad is built for sales teams and support teams, with a focus on ai-transcription and voice-intelligence. Riverside targets podcasters and content creators and leads with local-recording and separate-tracks.
On pricing, Riverside is the clear winner for budget-conscious users — starting at $15/mo compared to $23/mo for Dialpad. That $8/mo difference adds up quickly for growing teams.
Riverside has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Dialpad requires a paid subscription from day one.
Feature-wise, Riverside offers broader built-in capabilities (8 features vs 6), while Dialpad takes a more focused approach — which can mean a simpler, faster onboarding experience.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.