Dialpad
Zoom
| Feature | Dialpad | Zoom |
|---|---|---|
| Pricing | From $23/mo | Free / from $13.33/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4.3 / 5 | 4.4 / 5 |
| Best For | sales-teams, support-teams, remote-businesses, enterprises | businesses, educators, remote-teams, enterprise |
| Founded | 2011 | 2011 |
| Ai Transcription | ✓ | ✗ |
| Voice Intelligence | ✓ | ✗ |
| Video Conferencing | ✓ | ✗ |
| Business Phone | ✓ | ✗ |
| Contact Center | ✓ | ✗ |
| Coaching Tools | ✓ | ✗ |
| Video Meetings | ✗ | ✓ |
| Screen Sharing | ✗ | ✓ |
| Breakout Rooms | ✗ | ✓ |
| Recording | ✗ | ✓ |
| Whiteboard | ✗ | ✓ |
| Webinars | ✗ | ✓ |
✓ Dialpad Pros
- Real-time AI transcription
- Built-in voice intelligence
- Modern intuitive interface
- Strong integrations
✗ Dialpad Cons
- Higher price than basic VoIP
- AI features require higher tiers
- Call quality depends on internet
✓ Zoom Pros
- Reliable video quality
- Easy to use
- Large meeting capacity
- Many integrations
✗ Zoom Cons
- Meeting time limits on free
- Security concerns history
- Zoom fatigue
The Verdict
Dialpad is built for sales teams and support teams, with a focus on ai-transcription and voice-intelligence. Zoom targets businesses and educators and leads with video-meetings and screen-sharing.
On pricing, Zoom is the clear winner for budget-conscious users — starting at $13.33/mo compared to $23/mo for Dialpad. That $9.67/mo difference adds up quickly for growing teams.
Zoom has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Dialpad requires a paid subscription from day one.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.