Dialpad
Mattermost
| Feature | Dialpad | Mattermost |
|---|---|---|
| Pricing | From $23/mo | Free / from $10/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4.3 / 5 | 4.2 / 5 |
| Best For | sales-teams, support-teams, remote-businesses, enterprises | devops-teams, security-conscious-orgs, government, enterprise |
| Founded | 2011 | 2015 |
| Ai Transcription | ✓ | ✗ |
| Voice Intelligence | ✓ | ✗ |
| Video Conferencing | ✓ | ✗ |
| Business Phone | ✓ | ✗ |
| Contact Center | ✓ | ✗ |
| Coaching Tools | ✓ | ✗ |
| Messaging | ✗ | ✓ |
| Channels | ✗ | ✓ |
| Playbooks | ✗ | ✓ |
| Integrations | ✗ | ✓ |
| Self Hosting | ✗ | ✓ |
| Compliance | ✗ | ✓ |
✓ Dialpad Pros
- Real-time AI transcription
- Built-in voice intelligence
- Modern intuitive interface
- Strong integrations
✗ Dialpad Cons
- Higher price than basic VoIP
- AI features require higher tiers
- Call quality depends on internet
✓ Mattermost Pros
- Self-hostable
- Open source
- DevOps integrations
- Secure
✗ Mattermost Cons
- Smaller ecosystem
- Fewer integrations than Slack
- Self-hosting complexity
The Verdict
Dialpad is built for sales teams and support teams, with a focus on ai-transcription and voice-intelligence. Mattermost targets devops teams and security conscious orgs and leads with messaging and channels.
On pricing, Mattermost is the clear winner for budget-conscious users — starting at $10/mo compared to $23/mo for Dialpad. That $13/mo difference adds up quickly for growing teams.
Mattermost has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Dialpad requires a paid subscription from day one.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.