Dialpad
Fireflies.ai
| Feature | Dialpad | Fireflies.ai |
|---|---|---|
| Pricing | From $23/mo | Free / from $18/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4.3 / 5 | 4.4 / 5 |
| Best For | sales-teams, support-teams, remote-businesses, enterprises | sales-teams, recruiters, managers, customer-success, consultants |
| Founded | 2011 | 2016 |
| Ai Transcription | ✓ | ✗ |
| Voice Intelligence | ✓ | ✗ |
| Video Conferencing | ✓ | ✗ |
| Business Phone | ✓ | ✗ |
| Contact Center | ✓ | ✗ |
| Coaching Tools | ✓ | ✗ |
| Transcription | ✗ | ✓ |
| Ai Summary | ✗ | ✓ |
| Crm Sync | ✗ | ✓ |
| Conversation Intelligence | ✗ | ✓ |
| Ask Fred | ✗ | ✓ |
| Topic Tracking | ✗ | ✓ |
| Sentiment Analysis | ✗ | ✓ |
✓ Dialpad Pros
- Real-time AI transcription
- Built-in voice intelligence
- Modern intuitive interface
- Strong integrations
✗ Dialpad Cons
- Higher price than basic VoIP
- AI features require higher tiers
- Call quality depends on internet
✓ Fireflies.ai Pros
- Integrates with 40+ tools including CRM
- Conversation intelligence metrics
- AskFred AI chatbot for meeting queries
- Automatic meeting log to CRM
✗ Fireflies.ai Cons
- Audio quality affects transcription
- Can feel intrusive to meeting participants
- Advanced analytics only on higher plans
The Verdict
Dialpad is built for sales teams and support teams, with a focus on ai-transcription and voice-intelligence. Fireflies.ai targets sales teams and recruiters and leads with transcription and ai-summary.
On pricing, Fireflies.ai is the clear winner for budget-conscious users — starting at $18/mo compared to $23/mo for Dialpad. That $5/mo difference adds up quickly for growing teams.
Fireflies.ai has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Dialpad requires a paid subscription from day one.
Feature-wise, Fireflies.ai offers broader built-in capabilities (7 features vs 6), while Dialpad takes a more focused approach — which can mean a simpler, faster onboarding experience.
Both tools are a solid fit for sales teams — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.