8x8
Dialpad
| Feature | 8x8 | Dialpad |
|---|---|---|
| Pricing | From $28/mo | From $23/mo |
| Free Plan | ✗ No | ✗ No |
| Rating | 4 / 5 | 4.3 / 5 |
| Best For | international-businesses, contact-centers, healthcare, financial-services | sales-teams, support-teams, remote-businesses, enterprises |
| Founded | 1987 | 2011 |
| Unlimited Calling | ✓ | ✗ |
| Video Conferencing | ✓ | ✓ |
| Team Chat | ✓ | ✗ |
| Contact Center | ✓ | ✓ |
| Analytics | ✓ | ✗ |
| Call Recording | ✓ | ✗ |
| Ai Transcription | ✗ | ✓ |
| Voice Intelligence | ✗ | ✓ |
| Business Phone | ✗ | ✓ |
| Coaching Tools | ✗ | ✓ |
✓ 8x8 Pros
- Unlimited international calling
- Strong contact center features
- Good uptime and reliability
- Compliant for healthcare and finance
✗ 8x8 Cons
- Interface feels dated
- Support can be slow
- Pricing not transparent
✓ Dialpad Pros
- Real-time AI transcription
- Built-in voice intelligence
- Modern intuitive interface
- Strong integrations
✗ Dialpad Cons
- Higher price than basic VoIP
- AI features require higher tiers
- Call quality depends on internet
The Verdict
8x8 is built for international businesses and contact centers, with a focus on unlimited-calling and video-conferencing. Dialpad targets sales teams and support teams and leads with ai-transcription and voice-intelligence.
On pricing, Dialpad is the clear winner for budget-conscious users — starting at $23/mo compared to $28/mo for 8x8. That $5/mo difference adds up quickly for growing teams.
Neither tool offers a free plan, so factor the subscription cost into your decision from the start.
Bottom line: Dialpad has a slight overall edge — but if unlimited international calling matters most to you, 8x8 may still be the right call.