8x8
Zoom
| Feature | 8x8 | Zoom |
|---|---|---|
| Pricing | From $28/mo | Free / from $13.33/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4 / 5 | 4.4 / 5 |
| Best For | international-businesses, contact-centers, healthcare, financial-services | remote-teams, enterprise, educators, event-organizers, sales-teams |
| Founded | 1987 | 2011 |
| Unlimited Calling | ✓ | ✗ |
| Video Conferencing | ✓ | ✗ |
| Team Chat | ✓ | ✗ |
| Contact Center | ✓ | ✗ |
| Analytics | ✓ | ✗ |
| Call Recording | ✓ | ✗ |
| Video Meetings | ✗ | ✓ |
| Ai Companion | ✗ | ✓ |
| Webinars | ✗ | ✓ |
| Breakout Rooms | ✗ | ✓ |
| Recording | ✗ | ✓ |
| Whiteboard | ✗ | ✓ |
| Phone | ✗ | ✓ |
✓ 8x8 Pros
- Unlimited international calling
- Strong contact center features
- Good uptime and reliability
- Compliant for healthcare and finance
✗ 8x8 Cons
- Interface feels dated
- Support can be slow
- Pricing not transparent
✓ Zoom Pros
- Reliable video quality even on poor connections
- AI Companion for meeting summaries
- Breakout rooms for workshops
- Up to 1000 participants
✗ Zoom Cons
- 40-minute limit on free plan
- Zoom fatigue is a real thing
- Privacy concerns from past incidents
The Verdict
8x8 is built for international businesses and contact centers, with a focus on unlimited-calling and video-conferencing. Zoom targets remote teams and enterprise and leads with video-meetings and ai-companion.
On pricing, Zoom is the clear winner for budget-conscious users — starting at $13.33/mo compared to $28/mo for 8x8. That $14.67/mo difference adds up quickly for growing teams.
Zoom has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. 8x8 requires a paid subscription from day one.
Zoom edges out on user ratings (4.4 vs 4). While both are well-regarded, that gap reflects real differences in user satisfaction worth considering.
Feature-wise, Zoom offers broader built-in capabilities (7 features vs 6), while 8x8 takes a more focused approach — which can mean a simpler, faster onboarding experience.
Bottom line: Zoom has a slight overall edge — but if unlimited international calling matters most to you, 8x8 may still be the right call.
