8x8
Otter.ai
| Feature | 8x8 | Otter.ai |
|---|---|---|
| Pricing | From $28/mo | Free / from $16.99/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4 / 5 | 4.3 / 5 |
| Best For | international-businesses, contact-centers, healthcare, financial-services | remote-teams, managers, sales-teams, journalists, students |
| Founded | 1987 | 2016 |
| Unlimited Calling | ✓ | ✗ |
| Video Conferencing | ✓ | ✗ |
| Team Chat | ✓ | ✗ |
| Contact Center | ✓ | ✗ |
| Analytics | ✓ | ✗ |
| Call Recording | ✓ | ✗ |
| Live Transcription | ✗ | ✓ |
| Meeting Summary | ✗ | ✓ |
| Action Items | ✗ | ✓ |
| Speaker Id | ✗ | ✓ |
| Zoom Integration | ✗ | ✓ |
| Search | ✗ | ✓ |
| Highlights | ✗ | ✓ |
✓ 8x8 Pros
- Unlimited international calling
- Strong contact center features
- Good uptime and reliability
- Compliant for healthcare and finance
✗ 8x8 Cons
- Interface feels dated
- Support can be slow
- Pricing not transparent
✓ Otter.ai Pros
- Real-time transcription during meetings
- Joins Zoom/Teams/Meet automatically
- AI-generated action items and summaries
- Searchable transcript archive
✗ Otter.ai Cons
- Accuracy drops with accents or crosstalk
- Free tier limited to 300 minutes/month
- Occasional missed speaker attribution
The Verdict
8x8 is built for international businesses and contact centers, with a focus on unlimited-calling and video-conferencing. Otter.ai targets remote teams and managers and leads with live-transcription and meeting-summary.
On pricing, Otter.ai is the clear winner for budget-conscious users — starting at $16.99/mo compared to $28/mo for 8x8. That $11.010000000000002/mo difference adds up quickly for growing teams.
Otter.ai has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. 8x8 requires a paid subscription from day one.
Feature-wise, Otter.ai offers broader built-in capabilities (7 features vs 6), while 8x8 takes a more focused approach — which can mean a simpler, faster onboarding experience.
Bottom line: Otter.ai has a slight overall edge — but if unlimited international calling matters most to you, 8x8 may still be the right call.