8x8
Fireflies.ai
| Feature | 8x8 | Fireflies.ai |
|---|---|---|
| Pricing | From $28/mo | Free / from $18/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4 / 5 | 4.4 / 5 |
| Best For | international-businesses, contact-centers, healthcare, financial-services | sales-teams, recruiters, managers, customer-success, consultants |
| Founded | 1987 | 2016 |
| Unlimited Calling | ✓ | ✗ |
| Video Conferencing | ✓ | ✗ |
| Team Chat | ✓ | ✗ |
| Contact Center | ✓ | ✗ |
| Analytics | ✓ | ✗ |
| Call Recording | ✓ | ✗ |
| Transcription | ✗ | ✓ |
| Ai Summary | ✗ | ✓ |
| Crm Sync | ✗ | ✓ |
| Conversation Intelligence | ✗ | ✓ |
| Ask Fred | ✗ | ✓ |
| Topic Tracking | ✗ | ✓ |
| Sentiment Analysis | ✗ | ✓ |
✓ 8x8 Pros
- Unlimited international calling
- Strong contact center features
- Good uptime and reliability
- Compliant for healthcare and finance
✗ 8x8 Cons
- Interface feels dated
- Support can be slow
- Pricing not transparent
✓ Fireflies.ai Pros
- Integrates with 40+ tools including CRM
- Conversation intelligence metrics
- AskFred AI chatbot for meeting queries
- Automatic meeting log to CRM
✗ Fireflies.ai Cons
- Audio quality affects transcription
- Can feel intrusive to meeting participants
- Advanced analytics only on higher plans
The Verdict
8x8 is built for international businesses and contact centers, with a focus on unlimited-calling and video-conferencing. Fireflies.ai targets sales teams and recruiters and leads with transcription and ai-summary.
On pricing, Fireflies.ai is the clear winner for budget-conscious users — starting at $18/mo compared to $28/mo for 8x8. That $10/mo difference adds up quickly for growing teams.
Fireflies.ai has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. 8x8 requires a paid subscription from day one.
Fireflies.ai edges out on user ratings (4.4 vs 4). While both are well-regarded, that gap reflects real differences in user satisfaction worth considering.
Feature-wise, Fireflies.ai offers broader built-in capabilities (7 features vs 6), while 8x8 takes a more focused approach — which can mean a simpler, faster onboarding experience.
Bottom line: Fireflies.ai has a slight overall edge — but if unlimited international calling matters most to you, 8x8 may still be the right call.