8x8
Loom
| Feature | 8x8 | Loom |
|---|---|---|
| Pricing | From $28/mo | Free / from $12.5/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4 / 5 | 4.5 / 5 |
| Best For | international-businesses, contact-centers, healthcare, financial-services | remote-teams, developers, customer-success, managers, educators |
| Founded | 1987 | 2015 |
| Unlimited Calling | ✓ | ✗ |
| Video Conferencing | ✓ | ✗ |
| Team Chat | ✓ | ✗ |
| Contact Center | ✓ | ✗ |
| Analytics | ✓ | ✓ |
| Call Recording | ✓ | ✗ |
| Screen Recording | ✗ | ✓ |
| Video Messages | ✗ | ✓ |
| Transcription | ✗ | ✓ |
| Reactions | ✗ | ✓ |
| Video Editing | ✗ | ✓ |
✓ 8x8 Pros
- Unlimited international calling
- Strong contact center features
- Good uptime and reliability
- Compliant for healthcare and finance
✗ 8x8 Cons
- Interface feels dated
- Support can be slow
- Pricing not transparent
✓ Loom Pros
- Instant async video communication
- Screen + webcam recording
- Auto-transcription and captions
- Slack and Notion integration
✗ Loom Cons
- 25-video limit on free plan
- 5-minute recording limit on free
- Requires good internet for fast uploads
The Verdict
8x8 is built for international businesses and contact centers, with a focus on unlimited-calling and video-conferencing. Loom targets remote teams and developers and leads with screen-recording and video-messages.
On pricing, Loom is the clear winner for budget-conscious users — starting at $12.5/mo compared to $28/mo for 8x8. That $15.5/mo difference adds up quickly for growing teams.
Loom has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. 8x8 requires a paid subscription from day one.
Loom edges out on user ratings (4.5 vs 4). While both are well-regarded, that gap reflects real differences in user satisfaction worth considering.
Bottom line: Loom has a slight overall edge — but if unlimited international calling matters most to you, 8x8 may still be the right call.
