8x8
Zoom
| Feature | 8x8 | Zoom |
|---|---|---|
| Pricing | From $28/mo | Free / from $13.33/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4 / 5 | 4.4 / 5 |
| Best For | international-businesses, contact-centers, healthcare, financial-services | businesses, educators, remote-teams, enterprise |
| Founded | 1987 | 2011 |
| Unlimited Calling | ✓ | ✗ |
| Video Conferencing | ✓ | ✗ |
| Team Chat | ✓ | ✗ |
| Contact Center | ✓ | ✗ |
| Analytics | ✓ | ✗ |
| Call Recording | ✓ | ✗ |
| Video Meetings | ✗ | ✓ |
| Screen Sharing | ✗ | ✓ |
| Breakout Rooms | ✗ | ✓ |
| Recording | ✗ | ✓ |
| Whiteboard | ✗ | ✓ |
| Webinars | ✗ | ✓ |
✓ 8x8 Pros
- Unlimited international calling
- Strong contact center features
- Good uptime and reliability
- Compliant for healthcare and finance
✗ 8x8 Cons
- Interface feels dated
- Support can be slow
- Pricing not transparent
✓ Zoom Pros
- Reliable video quality
- Easy to use
- Large meeting capacity
- Many integrations
✗ Zoom Cons
- Meeting time limits on free
- Security concerns history
- Zoom fatigue
The Verdict
8x8 is built for international businesses and contact centers, with a focus on unlimited-calling and video-conferencing. Zoom targets businesses and educators and leads with video-meetings and screen-sharing.
On pricing, Zoom is the clear winner for budget-conscious users — starting at $13.33/mo compared to $28/mo for 8x8. That $14.67/mo difference adds up quickly for growing teams.
Zoom has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. 8x8 requires a paid subscription from day one.
Zoom edges out on user ratings (4.4 vs 4). While both are well-regarded, that gap reflects real differences in user satisfaction worth considering.
Bottom line: Zoom has a slight overall edge — but if unlimited international calling matters most to you, 8x8 may still be the right call.