8x8
Cisco Webex
| Feature | 8x8 | Cisco Webex |
|---|---|---|
| Pricing | From $28/mo | Free / from $14.5/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4 / 5 | 4.2 / 5 |
| Best For | international-businesses, contact-centers, healthcare, financial-services | enterprise, government, healthcare, large-organizations |
| Founded | 1987 | 1995 |
| Unlimited Calling | ✓ | ✗ |
| Video Conferencing | ✓ | ✗ |
| Team Chat | ✓ | ✗ |
| Contact Center | ✓ | ✗ |
| Analytics | ✓ | ✗ |
| Call Recording | ✓ | ✗ |
| Video Meetings | ✗ | ✓ |
| Messaging | ✗ | ✓ |
| Calling | ✗ | ✓ |
| Whiteboarding | ✗ | ✓ |
| Ai Assistant | ✗ | ✓ |
| Webinars | ✗ | ✓ |
✓ 8x8 Pros
- Unlimited international calling
- Strong contact center features
- Good uptime and reliability
- Compliant for healthcare and finance
✗ 8x8 Cons
- Interface feels dated
- Support can be slow
- Pricing not transparent
✓ Cisco Webex Pros
- Enterprise-grade security
- High-quality video
- AI features
- Hardware ecosystem
✗ Cisco Webex Cons
- Complex interface
- Expensive
- Smaller ecosystem
The Verdict
8x8 is built for international businesses and contact centers, with a focus on unlimited-calling and video-conferencing. Cisco Webex targets enterprise and government and leads with video-meetings and messaging.
On pricing, Cisco Webex is the clear winner for budget-conscious users — starting at $14.5/mo compared to $28/mo for 8x8. That $13.5/mo difference adds up quickly for growing teams.
Cisco Webex has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. 8x8 requires a paid subscription from day one.
Both tools are a solid fit for healthcare — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.