8x8
Front
| Feature | 8x8 | Front |
|---|---|---|
| Pricing | From $28/mo | From $19/mo |
| Free Plan | ✗ No | ✗ No |
| Rating | 4 / 5 | 4.5 / 5 |
| Best For | international-businesses, contact-centers, healthcare, financial-services | customer-facing-teams, operations-teams, logistics-companies, professional-services |
| Founded | 1987 | 2013 |
| Unlimited Calling | ✓ | ✗ |
| Video Conferencing | ✓ | ✗ |
| Team Chat | ✓ | ✗ |
| Contact Center | ✓ | ✗ |
| Analytics | ✓ | ✓ |
| Call Recording | ✓ | ✗ |
| Shared Inboxes | ✗ | ✓ |
| Workflow Automation | ✗ | ✓ |
| Sla Management | ✗ | ✓ |
| Integrations | ✗ | ✓ |
| Internal Comments | ✗ | ✓ |
| Omnichannel | ✗ | ✓ |
✓ 8x8 Pros
- Unlimited international calling
- Strong contact center features
- Good uptime and reliability
- Compliant for healthcare and finance
✗ 8x8 Cons
- Interface feels dated
- Support can be slow
- Pricing not transparent
✓ Front Pros
- Unified inbox combining email, chat, SMS, social
- Excellent team collaboration with internal comments
- Powerful automation rules and SLA management
- Familiar email-like interface (low learning curve)
✗ Front Cons
- Expensive per-seat pricing especially at scale
- No free plan for small teams to try
- Can be overwhelming with high email volumes
The Verdict
8x8 is built for international businesses and contact centers, with a focus on unlimited-calling and video-conferencing. Front targets customer facing teams and operations teams and leads with shared-inboxes and workflow-automation.
On pricing, Front is the clear winner for budget-conscious users — starting at $19/mo compared to $28/mo for 8x8. That $9/mo difference adds up quickly for growing teams.
Neither tool offers a free plan, so factor the subscription cost into your decision from the start.
Front edges out on user ratings (4.5 vs 4). While both are well-regarded, that gap reflects real differences in user satisfaction worth considering.
Feature-wise, Front offers broader built-in capabilities (7 features vs 6), while 8x8 takes a more focused approach — which can mean a simpler, faster onboarding experience.
Bottom line: Front has a slight overall edge — but if unlimited international calling matters most to you, 8x8 may still be the right call.