8x8
Dixa
| Feature | 8x8 | Dixa |
|---|---|---|
| Pricing | From $28/mo | From $49/mo |
| Free Plan | ✗ No | ✗ No |
| Rating | 4 / 5 | 4.3 / 5 |
| Best For | international-businesses, contact-centers, healthcare, financial-services | ecommerce-brands, mid-market-companies, cx-teams, growing-support-teams |
| Founded | 1987 | 2015 |
| Unlimited Calling | ✓ | ✗ |
| Video Conferencing | ✓ | ✗ |
| Team Chat | ✓ | ✗ |
| Contact Center | ✓ | ✗ |
| Analytics | ✓ | ✓ |
| Call Recording | ✓ | ✗ |
| Omnichannel Inbox | ✗ | ✓ |
| Intelligent Routing | ✗ | ✓ |
| Knowledge Base | ✗ | ✓ |
| Quality Assurance | ✗ | ✓ |
| Workforce Management | ✗ | ✓ |
✓ 8x8 Pros
- Unlimited international calling
- Strong contact center features
- Good uptime and reliability
- Compliant for healthcare and finance
✗ 8x8 Cons
- Interface feels dated
- Support can be slow
- Pricing not transparent
✓ Dixa Pros
- True omnichannel in one view
- Intelligent conversation routing
- Good real-time dashboards
- Easy to set up
✗ Dixa Cons
- Expensive per agent
- Limited marketplace integrations
- Newer platform still maturing
The Verdict
8x8 is built for international businesses and contact centers, with a focus on unlimited-calling and video-conferencing. Dixa targets ecommerce brands and mid market companies and leads with omnichannel-inbox and intelligent-routing.
On pricing, 8x8 is the clear winner for budget-conscious users — starting at $28/mo compared to $49/mo for Dixa. That $21/mo difference adds up quickly for growing teams.
Neither tool offers a free plan, so factor the subscription cost into your decision from the start.
Bottom line: Dixa has a slight overall edge — but if unlimited international calling matters most to you, 8x8 may still be the right call.