8x8
Discord
| Feature | 8x8 | Discord |
|---|---|---|
| Pricing | From $28/mo | Free / from $9.99/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4 / 5 | 4.5 / 5 |
| Best For | international-businesses, contact-centers, healthcare, financial-services | communities, gaming-teams, developers, creators, study-groups |
| Founded | 1987 | 2015 |
| Unlimited Calling | ✓ | ✗ |
| Video Conferencing | ✓ | ✗ |
| Team Chat | ✓ | ✗ |
| Contact Center | ✓ | ✗ |
| Analytics | ✓ | ✗ |
| Call Recording | ✓ | ✗ |
| Text Chat | ✗ | ✓ |
| Voice Channels | ✗ | ✓ |
| Video Calls | ✗ | ✓ |
| Screen Sharing | ✗ | ✓ |
| Bots | ✗ | ✓ |
| Threads | ✗ | ✓ |
| Forum Channels | ✗ | ✓ |
✓ 8x8 Pros
- Unlimited international calling
- Strong contact center features
- Good uptime and reliability
- Compliant for healthcare and finance
✗ 8x8 Cons
- Interface feels dated
- Support can be slow
- Pricing not transparent
✓ Discord Pros
- Completely free for most features
- Excellent voice chat quality
- Huge bot and integration ecosystem
- Server organization with channels and roles
✗ Discord Cons
- Can be distracting with many servers
- Not designed for formal business use
- Message search can be slow
The Verdict
8x8 is built for international businesses and contact centers, with a focus on unlimited-calling and video-conferencing. Discord targets communities and gaming teams and leads with text-chat and voice-channels.
On pricing, Discord is the clear winner for budget-conscious users — starting at $9.99/mo compared to $28/mo for 8x8. That $18.009999999999998/mo difference adds up quickly for growing teams.
Discord has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. 8x8 requires a paid subscription from day one.
Discord edges out on user ratings (4.5 vs 4). While both are well-regarded, that gap reflects real differences in user satisfaction worth considering.
Feature-wise, Discord offers broader built-in capabilities (7 features vs 6), while 8x8 takes a more focused approach — which can mean a simpler, faster onboarding experience.
Bottom line: Discord has a slight overall edge — but if unlimited international calling matters most to you, 8x8 may still be the right call.
