Loom
Zendesk
| Feature | Loom | Zendesk |
|---|---|---|
| Pricing | Free / from $12.5/mo | From $55/mo |
| Free Plan | ✓ Yes | ✗ No |
| Rating | 4.5 / 5 | 4.3 / 5 |
| Best For | remote-teams, developers, customer-success, managers, educators | enterprise, customer-support-teams, saas-companies, e-commerce |
| Founded | 2015 | 2007 |
| Screen Recording | ✓ | ✗ |
| Video Messages | ✓ | ✗ |
| Transcription | ✓ | ✗ |
| Reactions | ✓ | ✗ |
| Video Editing | ✓ | ✗ |
| Analytics | ✓ | ✓ |
| Ticketing | ✗ | ✓ |
| Live Chat | ✗ | ✓ |
| Knowledge Base | ✗ | ✓ |
| Ai Bots | ✗ | ✓ |
| Automations | ✗ | ✓ |
| Omnichannel | ✗ | ✓ |
✓ Loom Pros
- Instant async video communication
- Screen + webcam recording
- Auto-transcription and captions
- Slack and Notion integration
✗ Loom Cons
- 25-video limit on free plan
- 5-minute recording limit on free
- Requires good internet for fast uploads
✓ Zendesk Pros
- Industry standard for support teams
- Omnichannel — email, chat, phone, social
- Powerful automation and triggers
- Extensive marketplace of integrations
✗ Zendesk Cons
- Expensive for small teams
- Complex setup and configuration
- UI can feel outdated
The Verdict
Loom is built for remote teams and developers, with a focus on screen-recording and video-messages. Zendesk targets enterprise and customer support teams and leads with ticketing and live-chat.
On pricing, Loom is the clear winner for budget-conscious users — starting at $12.5/mo compared to $55/mo for Zendesk. That $42.5/mo difference adds up quickly for growing teams.
Loom has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Zendesk requires a paid subscription from day one.
Feature-wise, Zendesk offers broader built-in capabilities (7 features vs 6), while Loom takes a more focused approach — which can mean a simpler, faster onboarding experience.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.
