Fireflies.ai
Loom
| Feature | Fireflies.ai | Loom |
|---|---|---|
| Pricing | Free / from $18/mo | Free / from $12.5/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.4 / 5 | 4.5 / 5 |
| Best For | sales-teams, recruiters, managers, customer-success, consultants | remote-teams, developers, customer-success, managers, educators |
| Founded | 2016 | 2015 |
| Transcription | ✓ | ✓ |
| Ai Summary | ✓ | ✗ |
| Crm Sync | ✓ | ✗ |
| Conversation Intelligence | ✓ | ✗ |
| Ask Fred | ✓ | ✗ |
| Topic Tracking | ✓ | ✗ |
| Sentiment Analysis | ✓ | ✗ |
| Screen Recording | ✗ | ✓ |
| Video Messages | ✗ | ✓ |
| Reactions | ✗ | ✓ |
| Video Editing | ✗ | ✓ |
| Analytics | ✗ | ✓ |
✓ Fireflies.ai Pros
- Integrates with 40+ tools including CRM
- Conversation intelligence metrics
- AskFred AI chatbot for meeting queries
- Automatic meeting log to CRM
✗ Fireflies.ai Cons
- Audio quality affects transcription
- Can feel intrusive to meeting participants
- Advanced analytics only on higher plans
✓ Loom Pros
- Instant async video communication
- Screen + webcam recording
- Auto-transcription and captions
- Slack and Notion integration
✗ Loom Cons
- 25-video limit on free plan
- 5-minute recording limit on free
- Requires good internet for fast uploads
The Verdict
Fireflies.ai is built for sales teams and recruiters, with a focus on transcription and ai-summary. Loom targets remote teams and developers and leads with screen-recording and video-messages.
On pricing, Loom is the clear winner for budget-conscious users — starting at $12.5/mo compared to $18/mo for Fireflies.ai. That $5.5/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Feature-wise, Fireflies.ai offers broader built-in capabilities (7 features vs 6), while Loom takes a more focused approach — which can mean a simpler, faster onboarding experience.
Both tools are a solid fit for managers, customer success — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.
