8x8
Lark
| Feature | 8x8 | Lark |
|---|---|---|
| Pricing | From $28/mo | Free / from $12/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4 / 5 | 4.3 / 5 |
| Best For | international-businesses, contact-centers, healthcare, financial-services | startups, asian-market-teams, small-businesses, cross-functional-teams |
| Founded | 1987 | 2019 |
| Unlimited Calling | ✓ | ✗ |
| Video Conferencing | ✓ | ✓ |
| Team Chat | ✓ | ✗ |
| Contact Center | ✓ | ✗ |
| Analytics | ✓ | ✗ |
| Call Recording | ✓ | ✗ |
| Messaging | ✗ | ✓ |
| Documents | ✗ | ✓ |
| Spreadsheets | ✗ | ✓ |
| Project Management | ✗ | ✓ |
| Approval Workflows | ✗ | ✓ |
✓ 8x8 Pros
- Unlimited international calling
- Strong contact center features
- Good uptime and reliability
- Compliant for healthcare and finance
✗ 8x8 Cons
- Interface feels dated
- Support can be slow
- Pricing not transparent
✓ Lark Pros
- All-in-one suite (chat, docs, video, tasks)
- Very generous free tier
- Fast and responsive
- Built-in approval workflows
✗ Lark Cons
- ByteDance ownership raises data concerns
- Less popular in Western markets
- Some features feel overwhelming
The Verdict
8x8 is built for international businesses and contact centers, with a focus on unlimited-calling and video-conferencing. Lark targets startups and asian market teams and leads with messaging and video-conferencing.
On pricing, Lark is the clear winner for budget-conscious users — starting at $12/mo compared to $28/mo for 8x8. That $16/mo difference adds up quickly for growing teams.
Lark has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. 8x8 requires a paid subscription from day one.
Bottom line: Lark has a slight overall edge — but if unlimited international calling matters most to you, 8x8 may still be the right call.