Best Tools for Support Teams
9 tools ranked by rating and features
#1
Team email and chat app with shared inboxes and collaborative drafting.
shared-inboxesteam-chatcollaborative-writingassignments
✓ Elegant interface✓ Team collaboration✓ Multi-channel
#2
AI-powered company wiki with verified knowledge cards surfacing info in workflows.
knowledge-cardsverificationai-searchbrowser-extension
✓ Knowledge verification✓ Browser extension✓ AI-powered search
#3
Cloud-based customer support software with AI-powered automation and multichannel ticketing.
ticketingautomationknowledge-baseself-service-portal
✓ Affordable pricing✓ Good free tier✓ Easy to set up
#4
Gmail-based customer service tool for teams that prefer email-centric workflows.
shared-inboxesemail-assignmentcollision-detectionanalytics
✓ Works inside Gmail✓ Easy adoption✓ Shared inboxes
#5
Complete customer service solution with ticketing, messaging, and AI-powered support.
ticketinglive-chatknowledge-baseai-agents
✓ Mature ticketing system✓ Omnichannel support✓ Extensive integrations
#6
Context-aware help desk software with AI assistant for customer support teams.
ticketingai-assistantself-serviceautomation
✓ Affordable✓ Zoho ecosystem integration✓ AI assistant Zia
#7
All-in-one help desk software with live chat, ticketing, and call center.
ticketinglive-chatcall-centerknowledge-base
✓ Feature-rich✓ Affordable✓ Built-in call center
#8
Simple and effective live chat software for sales and customer support.
live-chatvisitor-insightschat-transcriptscustom-forms
✓ Very easy to use✓ Great for small teams✓ Good customization
#9
Customer service platform with unified conversations across all channels.
live-chatticketingcustomer-journeyself-service
✓ Unified customer view✓ Good live chat✓ Journey tracking