Kayako
Customer service platform with unified conversations across all channels.
Pricing Plans
Free
Growth
Scale
Enterprise
Pricing model: per agent monthly
Pros & Cons
Pros
- Unified customer view
- Good live chat
- Journey tracking
- Multichannel
Cons
- Dated interface
- Limited integrations
- Slow development pace
Kayako Alternatives
HubSpot
All-in-one CRM platform with marketing, sales, service, and CMS hubs for growing businesses.
Free / $20+
Zendesk
Customer service platform with ticketing, live chat, knowledge base, and AI-powered support automation.
$55+
Intercom
AI-first customer service platform with Fin AI Agent that resolves 50%+ of support questions instantly.
$39+
Freshdesk
Customer support software with ticketing, self-service portal, and AI-powered automation by Freshworks.
Free / $15+
Crisp
All-in-one customer messaging platform with live chat, chatbot, knowledge base, and shared inbox for small businesses.
Free / $25+
Help Scout
Customer support platform built around shared email inbox with knowledge base, live chat, and a human-focused approach.
Free / $25+Frequently Asked Questions
What is Kayako?
Customer service platform with unified conversations across all channels.
How much does Kayako cost?
Kayako does not offer a free plan. Paid plans include: Growth: $30/mo, Scale: $60/mo.
What are the best alternatives to Kayako?
The best alternatives to Kayako include HubSpot, Zendesk, Intercom, Freshdesk. Each offers similar functionality with different strengths in features, pricing, and ease of use.
Is Kayako free?
No, Kayako does not offer a free plan. However, they may offer a free trial. Check their website for current offers.
What is Kayako best for?
Kayako is best for Ecommerce, Saas Companies, Support Teams, Mid Size Companies. It is designed to serve these audiences with specialized features and workflows.