Groove
Simple shared inbox and help desk for small businesses that transforms Gmail-like conversations into organized customer support workflows.
Pricing Plans
Free
Standard
Plus
Pro
Pricing model: per user monthly
Pros & Cons
Pros
- Very simple to use
- Feels like email not a ticket system
- Good for small teams
- Knowledge base included
Cons
- Limited automation
- Basic reporting
- Not suitable for large teams
Groove Alternatives
HubSpot
All-in-one CRM platform with marketing, sales, service, and CMS hubs for growing businesses.
Free / $20+
Zendesk
Customer service platform with ticketing, live chat, knowledge base, and AI-powered support automation.
$55+
Intercom
AI-first customer service platform with Fin AI Agent that resolves 50%+ of support questions instantly.
$39+
Freshdesk
Customer support software with ticketing, self-service portal, and AI-powered automation by Freshworks.
Free / $15+
Crisp
All-in-one customer messaging platform with live chat, chatbot, knowledge base, and shared inbox for small businesses.
Free / $25+
Help Scout
Customer support platform built around shared email inbox with knowledge base, live chat, and a human-focused approach.
Free / $25+Frequently Asked Questions
What is Groove?
Simple shared inbox and help desk for small businesses that transforms Gmail-like conversations into organized customer support workflows.
How much does Groove cost?
Groove does not offer a free plan. Paid plans include: Standard: $16/mo, Plus: $36/mo, Pro: $56/mo.
What are the best alternatives to Groove?
The best alternatives to Groove include HubSpot, Zendesk, Intercom, Freshdesk. Each offers similar functionality with different strengths in features, pricing, and ease of use.
Is Groove free?
No, Groove does not offer a free plan. However, they may offer a free trial. Check their website for current offers.
What is Groove best for?
Groove is best for Small Businesses, Startups, Small Support Teams, Saas Companies. It is designed to serve these audiences with specialized features and workflows.