People-centered customer service platform that treats all interactions as one continuous conversation rather than individual tickets.
Pricing Plans
Free
Hero
Superhero
Pricing model: per agent monthly
Pros & Cons
Pros
- Single conversation thread per customer
- Excellent omnichannel support
- Built-in voice and messaging
- Customer-first approach
Cons
- Very expensive per agent
- Enterprise-focused
- Smaller marketplace of integrations
Gladly Alternatives
Slack
Business messaging platform for team communication.
Free / $7.25+
Microsoft Teams
Business communication platform with chat, video meetings, and Microsoft 365 integration.
Free / $4+
Loom
Async video messaging tool for sharing quick screen recordings with your team or customers.
Free / $12.5+
Otter.ai
AI meeting assistant that records, transcribes, and summarizes meetings with automatic action items.
Free / $16.99+
Fireflies.ai
AI notetaker that records, transcribes, and analyzes meetings with CRM integration and conversation intelligence.
Free / $18+
Calendly
Scheduling automation platform that eliminates back-and-forth emails for booking meetings.
Free / $12+Frequently Asked Questions
What is Gladly?
People-centered customer service platform that treats all interactions as one continuous conversation rather than individual tickets.
How much does Gladly cost?
Gladly does not offer a free plan. Paid plans include: Hero: $180/mo, Superhero: $210/mo.
What are the best alternatives to Gladly?
The best alternatives to Gladly include Slack, Microsoft Teams, Loom, Otter.ai. Each offers similar functionality with different strengths in features, pricing, and ease of use.
Is Gladly free?
No, Gladly does not offer a free plan. However, they may offer a free trial. Check their website for current offers.
What is Gladly best for?
Gladly is best for Ecommerce Brands, Luxury Retail, Enterprise Support, Customer Obsessed Teams. It is designed to serve these audiences with specialized features and workflows.