Rocket.Chat
Umami
| Feature | Rocket.Chat | Umami |
|---|---|---|
| Pricing | Free / from $4/mo | Free / from $9/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.1 / 5 | 4.5 / 5 |
| Best For | developers, self-hosted-teams, enterprises, customer-support-teams | indie-developers, privacy-focused-sites, bloggers, small-businesses |
| Founded | 2015 | 2020 |
| Channels | ✓ | ✗ |
| Direct Messaging | ✓ | ✗ |
| Video Conferencing | ✓ | ✗ |
| Omnichannel | ✓ | ✗ |
| Marketplace | ✓ | ✗ |
| Federation | ✓ | ✗ |
| Page Views | ✗ | ✓ |
| Custom Events | ✗ | ✓ |
| Realtime Dashboard | ✗ | ✓ |
| Utm Tracking | ✗ | ✓ |
| Multi Site | ✗ | ✓ |
| Api | ✗ | ✓ |
| Teams | ✗ | ✓ |
✓ Rocket.Chat Pros
- Fully open-source
- Self-hosted option
- Omnichannel customer support
- Highly customizable
✗ Rocket.Chat Cons
- Requires server resources to self-host
- Less polished than Slack
- Plugin quality varies
✓ Umami Pros
- Completely open-source and self-hostable for free
- Beautiful, clean dashboard interface
- No cookies required (GDPR/CCPA compliant by default)
- Lightweight script (under 2KB) does not slow sites
✗ Umami Cons
- Limited advanced analytics features
- No conversion funnel or cohort analysis
- Self-hosting requires database management
The Verdict
Rocket.Chat is built for developers and self hosted teams, with a focus on channels and direct-messaging. Umami targets indie developers and privacy focused sites and leads with page-views and custom-events.
On pricing, Rocket.Chat is the clear winner for budget-conscious users — starting at $4/mo compared to $9/mo for Umami. That $5/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Umami edges out on user ratings (4.5 vs 4.1). While both are well-regarded, that gap reflects real differences in user satisfaction worth considering.
Feature-wise, Umami offers broader built-in capabilities (7 features vs 6), while Rocket.Chat takes a more focused approach — which can mean a simpler, faster onboarding experience.
Bottom line: Umami has a slight overall edge — but if fully open-source matters most to you, Rocket.Chat may still be the right call.