Loom
Rocket.Chat
| Feature | Loom | Rocket.Chat |
|---|---|---|
| Pricing | Free / from $12.5/mo | Free / from $4/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.5 / 5 | 4.1 / 5 |
| Best For | remote-teams, developers, customer-success, managers, educators | developers, self-hosted-teams, enterprises, customer-support-teams |
| Founded | 2015 | 2015 |
| Screen Recording | ✓ | ✗ |
| Video Messages | ✓ | ✗ |
| Transcription | ✓ | ✗ |
| Reactions | ✓ | ✗ |
| Video Editing | ✓ | ✗ |
| Analytics | ✓ | ✗ |
| Channels | ✗ | ✓ |
| Direct Messaging | ✗ | ✓ |
| Video Conferencing | ✗ | ✓ |
| Omnichannel | ✗ | ✓ |
| Marketplace | ✗ | ✓ |
| Federation | ✗ | ✓ |
✓ Loom Pros
- Instant async video communication
- Screen + webcam recording
- Auto-transcription and captions
- Slack and Notion integration
✗ Loom Cons
- 25-video limit on free plan
- 5-minute recording limit on free
- Requires good internet for fast uploads
✓ Rocket.Chat Pros
- Fully open-source
- Self-hosted option
- Omnichannel customer support
- Highly customizable
✗ Rocket.Chat Cons
- Requires server resources to self-host
- Less polished than Slack
- Plugin quality varies
The Verdict
Loom is built for remote teams and developers, with a focus on screen-recording and video-messages. Rocket.Chat targets developers and self hosted teams and leads with channels and direct-messaging.
On pricing, Rocket.Chat is the clear winner for budget-conscious users — starting at $4/mo compared to $12.5/mo for Loom. That $8.5/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Loom edges out on user ratings (4.5 vs 4.1). While both are well-regarded, that gap reflects real differences in user satisfaction worth considering.
Both tools are a solid fit for developers — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
Bottom line: Loom has a slight overall edge — but if fully open-source matters most to you, Rocket.Chat may still be the right call.
