Loops
ServiceNow
| Feature | Loops | ServiceNow |
|---|---|---|
| Pricing | Free / from $49/mo | Contact sales |
| Free Plan | ✓ Yes | ✗ No |
| Rating | 4.4 / 5 | 4.3 / 5 |
| Best For | saas-companies, startups, product-led-growth, developers | enterprise, it-departments, large-organizations, government |
| Founded | 2022 | 2004 |
| Email Campaigns | ✓ | ✗ |
| Automation Loops | ✓ | ✗ |
| Transactional Email | ✓ | ✗ |
| Audience Segments | ✓ | ✗ |
| Analytics | ✓ | ✗ |
| Api | ✓ | ✗ |
| Templates | ✓ | ✗ |
| Itsm | ✗ | ✓ |
| Itom | ✗ | ✓ |
| Workflow Automation | ✗ | ✓ |
| Cmdb | ✗ | ✓ |
| Service Portal | ✗ | ✓ |
| Virtual Agent | ✗ | ✓ |
✓ Loops Pros
- Purpose-built for SaaS (not retrofitted from marketing)
- Beautiful default templates and editor
- Transactional and marketing in one platform
- Free plan with 1,000 contacts
✗ Loops Cons
- Newer platform with fewer integrations
- Limited advanced segmentation compared to mature tools
- Not suited for non-SaaS businesses
✓ ServiceNow Pros
- Industry leader in ITSM
- Highly customizable
- Powerful workflows
- AI integration
✗ ServiceNow Cons
- Very expensive
- Complex implementation
- Requires dedicated admin
The Verdict
Loops is built for saas companies and startups, with a focus on email-campaigns and automation-loops. ServiceNow targets enterprise and it departments and leads with itsm and itom.
ServiceNow uses custom enterprise pricing, while Loops starts at $49/mo — a tangible advantage for teams with a fixed budget.
Loops has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. ServiceNow requires a paid subscription from day one.
Feature-wise, Loops offers broader built-in capabilities (7 features vs 6), while ServiceNow takes a more focused approach — which can mean a simpler, faster onboarding experience.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.