Gorgias
Zoho Desk
| Feature | Gorgias | Zoho Desk |
|---|---|---|
| Pricing | From $10/mo | Free / from $14/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4.5 / 5 | 4.3 / 5 |
| Best For | shopify-stores, ecommerce, dtc-brands, online-retailers | small-businesses, zoho-users, support-teams, startups |
| Founded | 2015 | 2016 |
| Ticketing | ✓ | ✓ |
| Shopify Integration | ✓ | ✗ |
| Automation | ✓ | ✓ |
| Revenue Tracking | ✓ | ✗ |
| Ai Responses | ✓ | ✗ |
| Social Commerce | ✓ | ✗ |
| Ai Assistant | ✗ | ✓ |
| Self Service | ✗ | ✓ |
| Multi Channel | ✗ | ✓ |
| Analytics | ✗ | ✓ |
✓ Gorgias Pros
- Deep Shopify integration
- Revenue tracking
- Macros and automation
- AI-powered responses
✗ Gorgias Cons
- Expensive at scale
- E-commerce focused only
- Ticket-based pricing
✓ Zoho Desk Pros
- Affordable
- Zoho ecosystem integration
- AI assistant Zia
- Good free plan
✗ Zoho Desk Cons
- UI can feel cluttered
- Limited third-party integrations
- Documentation gaps
The Verdict
Gorgias is built for shopify stores and ecommerce, with a focus on ticketing and shopify-integration. Zoho Desk targets small businesses and zoho users and leads with ticketing and ai-assistant.
Pricing is close: Gorgias starts at $10/mo versus $14/mo for Zoho Desk — not a deciding factor on its own.
Zoho Desk has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Gorgias requires a paid subscription from day one.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.