Gorgias
Zendesk
| Feature | Gorgias | Zendesk |
|---|---|---|
| Pricing | From $10/mo | From $55/mo |
| Free Plan | ✗ No | ✗ No |
| Rating | 4.5 / 5 | 4.3 / 5 |
| Best For | shopify-stores, ecommerce, dtc-brands, online-retailers | enterprise, customer-support-teams, saas-companies, e-commerce |
| Founded | 2015 | 2007 |
| Ticketing | ✓ | ✓ |
| Shopify Integration | ✓ | ✗ |
| Automation | ✓ | ✗ |
| Revenue Tracking | ✓ | ✗ |
| Ai Responses | ✓ | ✗ |
| Social Commerce | ✓ | ✗ |
| Live Chat | ✗ | ✓ |
| Knowledge Base | ✗ | ✓ |
| Ai Bots | ✗ | ✓ |
| Automations | ✗ | ✓ |
| Analytics | ✗ | ✓ |
| Omnichannel | ✗ | ✓ |
✓ Gorgias Pros
- Deep Shopify integration
- Revenue tracking
- Macros and automation
- AI-powered responses
✗ Gorgias Cons
- Expensive at scale
- E-commerce focused only
- Ticket-based pricing
✓ Zendesk Pros
- Industry standard for support teams
- Omnichannel — email, chat, phone, social
- Powerful automation and triggers
- Extensive marketplace of integrations
✗ Zendesk Cons
- Expensive for small teams
- Complex setup and configuration
- UI can feel outdated
The Verdict
Gorgias is built for shopify stores and ecommerce, with a focus on ticketing and shopify-integration. Zendesk targets enterprise and customer support teams and leads with ticketing and live-chat.
On pricing, Gorgias is the clear winner for budget-conscious users — starting at $10/mo compared to $55/mo for Zendesk. That $45/mo difference adds up quickly for growing teams.
Neither tool offers a free plan, so factor the subscription cost into your decision from the start.
Feature-wise, Zendesk offers broader built-in capabilities (7 features vs 6), while Gorgias takes a more focused approach — which can mean a simpler, faster onboarding experience.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.