Gorgias
tawk.to
| Feature | Gorgias | tawk.to |
|---|---|---|
| Pricing | From $10/mo | Free / from $19/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4.5 / 5 | 4.3 / 5 |
| Best For | shopify-stores, ecommerce, dtc-brands, online-retailers | startups, small-businesses, freelancers, budget-conscious-teams |
| Founded | 2015 | 2013 |
| Ticketing | ✓ | ✓ |
| Shopify Integration | ✓ | ✗ |
| Automation | ✓ | ✗ |
| Revenue Tracking | ✓ | ✗ |
| Ai Responses | ✓ | ✗ |
| Social Commerce | ✓ | ✗ |
| Live Chat | ✗ | ✓ |
| Knowledge Base | ✗ | ✓ |
| Video Chat | ✗ | ✓ |
| Screen Sharing | ✗ | ✓ |
| Chat Pages | ✗ | ✓ |
✓ Gorgias Pros
- Deep Shopify integration
- Revenue tracking
- Macros and automation
- AI-powered responses
✗ Gorgias Cons
- Expensive at scale
- E-commerce focused only
- Ticket-based pricing
✓ tawk.to Pros
- 100% free
- No agent limits
- Feature-rich for free
- Good mobile app
✗ tawk.to Cons
- Branding on free plan
- Interface could be cleaner
- Limited integrations
The Verdict
Gorgias is built for shopify stores and ecommerce, with a focus on ticketing and shopify-integration. tawk.to targets startups and small businesses and leads with live-chat and ticketing.
On pricing, Gorgias is the clear winner for budget-conscious users — starting at $10/mo compared to $19/mo for tawk.to. That $9/mo difference adds up quickly for growing teams.
tawk.to has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Gorgias requires a paid subscription from day one.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.