Gorgias
Paddle
| Feature | Gorgias | Paddle |
|---|---|---|
| Pricing | From $10/mo | From $5/mo |
| Free Plan | ✗ No | ✗ No |
| Rating | 4.5 / 5 | 4.3 / 5 |
| Best For | shopify-stores, ecommerce, dtc-brands, online-retailers | saas-companies, b2b-software, subscription-businesses, international-saas |
| Founded | 2015 | 2012 |
| Ticketing | ✓ | ✗ |
| Shopify Integration | ✓ | ✗ |
| Automation | ✓ | ✗ |
| Revenue Tracking | ✓ | ✗ |
| Ai Responses | ✓ | ✗ |
| Social Commerce | ✓ | ✗ |
| Payments | ✗ | ✓ |
| Subscriptions | ✗ | ✓ |
| Tax Compliance | ✗ | ✓ |
| Retain Churn Reduction | ✗ | ✓ |
| Profitwell Metrics | ✗ | ✓ |
| Checkout | ✗ | ✓ |
| Invoicing | ✗ | ✓ |
✓ Gorgias Pros
- Deep Shopify integration
- Revenue tracking
- Macros and automation
- AI-powered responses
✗ Gorgias Cons
- Expensive at scale
- E-commerce focused only
- Ticket-based pricing
✓ Paddle Pros
- Merchant of record handles all tax compliance globally
- ProfitWell Metrics included for free
- Retain reduces involuntary churn
- Supports complex B2B SaaS pricing models
✗ Paddle Cons
- 5% + 50c per transaction is expensive
- Approval process can be slow
- Less control than direct Stripe integration
The Verdict
Gorgias is built for shopify stores and ecommerce, with a focus on ticketing and shopify-integration. Paddle targets saas companies and b2b software and leads with payments and subscriptions.
On pricing, Paddle is the clear winner for budget-conscious users — starting at $5/mo compared to $10/mo for Gorgias. That $5/mo difference adds up quickly for growing teams.
Neither tool offers a free plan, so factor the subscription cost into your decision from the start.
Feature-wise, Paddle offers broader built-in capabilities (7 features vs 6), while Gorgias takes a more focused approach — which can mean a simpler, faster onboarding experience.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.