Gorgias
Olark
| Feature | Gorgias | Olark |
|---|---|---|
| Pricing | From $10/mo | From $29/mo |
| Free Plan | ✗ No | ✗ No |
| Rating | 4.5 / 5 | 4.1 / 5 |
| Best For | shopify-stores, ecommerce, dtc-brands, online-retailers | small-businesses, freelancers, sales-teams, support-teams |
| Founded | 2015 | 2009 |
| Ticketing | ✓ | ✗ |
| Shopify Integration | ✓ | ✗ |
| Automation | ✓ | ✗ |
| Revenue Tracking | ✓ | ✗ |
| Ai Responses | ✓ | ✗ |
| Social Commerce | ✓ | ✗ |
| Live Chat | ✗ | ✓ |
| Visitor Insights | ✗ | ✓ |
| Chat Transcripts | ✗ | ✓ |
| Custom Forms | ✗ | ✓ |
| Team Management | ✗ | ✓ |
| Automation Rules | ✗ | ✓ |
✓ Gorgias Pros
- Deep Shopify integration
- Revenue tracking
- Macros and automation
- AI-powered responses
✗ Gorgias Cons
- Expensive at scale
- E-commerce focused only
- Ticket-based pricing
✓ Olark Pros
- Very easy to use
- Great for small teams
- Good customization
- Accessible chat widget
✗ Olark Cons
- Limited features vs competitors
- No chatbot builder
- Basic reporting
The Verdict
Gorgias is built for shopify stores and ecommerce, with a focus on ticketing and shopify-integration. Olark targets small businesses and freelancers and leads with live-chat and visitor-insights.
On pricing, Gorgias is the clear winner for budget-conscious users — starting at $10/mo compared to $29/mo for Olark. That $19/mo difference adds up quickly for growing teams.
Neither tool offers a free plan, so factor the subscription cost into your decision from the start.
Gorgias edges out on user ratings (4.5 vs 4.1). While both are well-regarded, that gap reflects real differences in user satisfaction worth considering.
Bottom line: Gorgias has a slight overall edge — but if very easy to use matters most to you, Olark may still be the right call.