Gorgias
LiveAgent
| Feature | Gorgias | LiveAgent |
|---|---|---|
| Pricing | From $10/mo | Free / from $9/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4.5 / 5 | 4.3 / 5 |
| Best For | shopify-stores, ecommerce, dtc-brands, online-retailers | small-businesses, ecommerce, support-teams, call-centers |
| Founded | 2015 | 2006 |
| Ticketing | ✓ | ✓ |
| Shopify Integration | ✓ | ✗ |
| Automation | ✓ | ✗ |
| Revenue Tracking | ✓ | ✗ |
| Ai Responses | ✓ | ✗ |
| Social Commerce | ✓ | ✗ |
| Live Chat | ✗ | ✓ |
| Call Center | ✗ | ✓ |
| Knowledge Base | ✗ | ✓ |
| Social Media Support | ✗ | ✓ |
| Video Chat | ✗ | ✓ |
✓ Gorgias Pros
- Deep Shopify integration
- Revenue tracking
- Macros and automation
- AI-powered responses
✗ Gorgias Cons
- Expensive at scale
- E-commerce focused only
- Ticket-based pricing
✓ LiveAgent Pros
- Feature-rich
- Affordable
- Built-in call center
- Fast live chat
✗ LiveAgent Cons
- Interface feels busy
- Setup takes time
- Mobile app limited
The Verdict
Gorgias is built for shopify stores and ecommerce, with a focus on ticketing and shopify-integration. LiveAgent targets small businesses and ecommerce and leads with ticketing and live-chat.
Pricing is close: LiveAgent starts at $9/mo versus $10/mo for Gorgias — not a deciding factor on its own.
LiveAgent has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Gorgias requires a paid subscription from day one.
Both tools are a solid fit for ecommerce — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.