Gorgias
Kayako
| Feature | Gorgias | Kayako |
|---|---|---|
| Pricing | From $10/mo | From $30/mo |
| Free Plan | ✗ No | ✗ No |
| Rating | 4.5 / 5 | 3.9 / 5 |
| Best For | shopify-stores, ecommerce, dtc-brands, online-retailers | ecommerce, saas-companies, support-teams, mid-size-companies |
| Founded | 2015 | 2001 |
| Ticketing | ✓ | ✓ |
| Shopify Integration | ✓ | ✗ |
| Automation | ✓ | ✗ |
| Revenue Tracking | ✓ | ✗ |
| Ai Responses | ✓ | ✗ |
| Social Commerce | ✓ | ✗ |
| Live Chat | ✗ | ✓ |
| Customer Journey | ✗ | ✓ |
| Self Service | ✗ | ✓ |
| Collaboration | ✗ | ✓ |
| Sla Management | ✗ | ✓ |
✓ Gorgias Pros
- Deep Shopify integration
- Revenue tracking
- Macros and automation
- AI-powered responses
✗ Gorgias Cons
- Expensive at scale
- E-commerce focused only
- Ticket-based pricing
✓ Kayako Pros
- Unified customer view
- Good live chat
- Journey tracking
- Multichannel
✗ Kayako Cons
- Dated interface
- Limited integrations
- Slow development pace
The Verdict
Gorgias is built for shopify stores and ecommerce, with a focus on ticketing and shopify-integration. Kayako targets ecommerce and saas companies and leads with live-chat and ticketing.
On pricing, Gorgias is the clear winner for budget-conscious users — starting at $10/mo compared to $30/mo for Kayako. That $20/mo difference adds up quickly for growing teams.
Neither tool offers a free plan, so factor the subscription cost into your decision from the start.
Gorgias edges out on user ratings (4.5 vs 3.9). While both are well-regarded, that gap reflects real differences in user satisfaction worth considering.
Both tools are a solid fit for ecommerce — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
Bottom line: Gorgias has a slight overall edge — but if unified customer view matters most to you, Kayako may still be the right call.