Gorgias
JivoChat
| Feature | Gorgias | JivoChat |
|---|---|---|
| Pricing | From $10/mo | Free / from $19/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4.5 / 5 | 4.1 / 5 |
| Best For | shopify-stores, ecommerce, dtc-brands, online-retailers | small-businesses, ecommerce, multilingual-teams, sales-teams |
| Founded | 2015 | 2012 |
| Ticketing | ✓ | ✗ |
| Shopify Integration | ✓ | ✗ |
| Automation | ✓ | ✗ |
| Revenue Tracking | ✓ | ✗ |
| Ai Responses | ✓ | ✗ |
| Social Commerce | ✓ | ✗ |
| Live Chat | ✗ | ✓ |
| Phone Calls | ✗ | ✓ |
| ✗ | ✓ | |
| Social Media | ✗ | ✓ |
| Crm | ✗ | ✓ |
| Visitor Monitoring | ✗ | ✓ |
✓ Gorgias Pros
- Deep Shopify integration
- Revenue tracking
- Macros and automation
- AI-powered responses
✗ Gorgias Cons
- Expensive at scale
- E-commerce focused only
- Ticket-based pricing
✓ JivoChat Pros
- Good free plan
- Omnichannel support
- CRM built-in
- Easy setup
✗ JivoChat Cons
- Interface dated
- Limited automation
- Paid features add up
The Verdict
Gorgias is built for shopify stores and ecommerce, with a focus on ticketing and shopify-integration. JivoChat targets small businesses and ecommerce and leads with live-chat and phone-calls.
On pricing, Gorgias is the clear winner for budget-conscious users — starting at $10/mo compared to $19/mo for JivoChat. That $9/mo difference adds up quickly for growing teams.
JivoChat has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Gorgias requires a paid subscription from day one.
Gorgias edges out on user ratings (4.5 vs 4.1). While both are well-regarded, that gap reflects real differences in user satisfaction worth considering.
Both tools are a solid fit for ecommerce — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
Bottom line: Gorgias has a slight overall edge — but if good free plan matters most to you, JivoChat may still be the right call.