Gorgias
Help Scout
| Feature | Gorgias | Help Scout |
|---|---|---|
| Pricing | From $10/mo | Free / from $25/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4.5 / 5 | 4.5 / 5 |
| Best For | shopify-stores, ecommerce, dtc-brands, online-retailers | small-businesses, saas-companies, remote-teams, customer-focused-brands |
| Founded | 2015 | 2011 |
| Ticketing | ✓ | ✗ |
| Shopify Integration | ✓ | ✗ |
| Automation | ✓ | ✗ |
| Revenue Tracking | ✓ | ✗ |
| Ai Responses | ✓ | ✗ |
| Social Commerce | ✓ | ✗ |
| Shared Inbox | ✗ | ✓ |
| Knowledge Base | ✗ | ✓ |
| Beacon | ✗ | ✓ |
| Live Chat | ✗ | ✓ |
| Workflows | ✗ | ✓ |
| Customer Profiles | ✗ | ✓ |
| Reporting | ✗ | ✓ |
✓ Gorgias Pros
- Deep Shopify integration
- Revenue tracking
- Macros and automation
- AI-powered responses
✗ Gorgias Cons
- Expensive at scale
- E-commerce focused only
- Ticket-based pricing
✓ Help Scout Pros
- Feels like email to customers (no ticket numbers)
- Excellent knowledge base (Docs)
- Beacon widget for contextual help
- Simple and fast — minimal training needed
✗ Help Scout Cons
- Limited automation compared to Zendesk
- No built-in phone or video support
- Reporting less advanced on lower plans
The Verdict
Gorgias is built for shopify stores and ecommerce, with a focus on ticketing and shopify-integration. Help Scout targets small businesses and saas companies and leads with shared-inbox and knowledge-base.
On pricing, Gorgias is the clear winner for budget-conscious users — starting at $10/mo compared to $25/mo for Help Scout. That $15/mo difference adds up quickly for growing teams.
Help Scout has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Gorgias requires a paid subscription from day one.
Feature-wise, Help Scout offers broader built-in capabilities (7 features vs 6), while Gorgias takes a more focused approach — which can mean a simpler, faster onboarding experience.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.