Freshservice
LiveAgent
| Feature | Freshservice | LiveAgent |
|---|---|---|
| Pricing | From $19/mo | Free / from $9/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4.4 / 5 | 4.3 / 5 |
| Best For | it-teams, enterprise, msp-providers, help-desks | small-businesses, ecommerce, support-teams, call-centers |
| Founded | 2014 | 2006 |
| Incident Management | ✓ | ✗ |
| Asset Management | ✓ | ✗ |
| Change Management | ✓ | ✗ |
| Service Catalog | ✓ | ✗ |
| Knowledge Base | ✓ | ✓ |
| Ai Agent | ✓ | ✗ |
| Ticketing | ✗ | ✓ |
| Live Chat | ✗ | ✓ |
| Call Center | ✗ | ✓ |
| Social Media Support | ✗ | ✓ |
| Video Chat | ✗ | ✓ |
✓ Freshservice Pros
- Intuitive interface
- ITIL-ready
- Good automation
- AI capabilities
✗ Freshservice Cons
- Expensive at higher tiers
- Limited customization
- Reporting limitations
✓ LiveAgent Pros
- Feature-rich
- Affordable
- Built-in call center
- Fast live chat
✗ LiveAgent Cons
- Interface feels busy
- Setup takes time
- Mobile app limited
The Verdict
Freshservice is built for it teams and enterprise, with a focus on incident-management and asset-management. LiveAgent targets small businesses and ecommerce and leads with ticketing and live-chat.
On pricing, LiveAgent is the clear winner for budget-conscious users — starting at $9/mo compared to $19/mo for Freshservice. That $10/mo difference adds up quickly for growing teams.
LiveAgent has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Freshservice requires a paid subscription from day one.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.