Freshservice
JivoChat
| Feature | Freshservice | JivoChat |
|---|---|---|
| Pricing | From $19/mo | Free / from $19/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4.4 / 5 | 4.1 / 5 |
| Best For | it-teams, enterprise, msp-providers, help-desks | small-businesses, ecommerce, multilingual-teams, sales-teams |
| Founded | 2014 | 2012 |
| Incident Management | ✓ | ✗ |
| Asset Management | ✓ | ✗ |
| Change Management | ✓ | ✗ |
| Service Catalog | ✓ | ✗ |
| Knowledge Base | ✓ | ✗ |
| Ai Agent | ✓ | ✗ |
| Live Chat | ✗ | ✓ |
| Phone Calls | ✗ | ✓ |
| ✗ | ✓ | |
| Social Media | ✗ | ✓ |
| Crm | ✗ | ✓ |
| Visitor Monitoring | ✗ | ✓ |
✓ Freshservice Pros
- Intuitive interface
- ITIL-ready
- Good automation
- AI capabilities
✗ Freshservice Cons
- Expensive at higher tiers
- Limited customization
- Reporting limitations
✓ JivoChat Pros
- Good free plan
- Omnichannel support
- CRM built-in
- Easy setup
✗ JivoChat Cons
- Interface dated
- Limited automation
- Paid features add up
The Verdict
Freshservice is built for it teams and enterprise, with a focus on incident-management and asset-management. JivoChat targets small businesses and ecommerce and leads with live-chat and phone-calls.
Both tools come in at similar price points ($19/mo for Freshservice, $19/mo for JivoChat), so pricing won't make the decision for you.
JivoChat has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Freshservice requires a paid subscription from day one.
Freshservice edges out on user ratings (4.4 vs 4.1). While both are well-regarded, that gap reflects real differences in user satisfaction worth considering.
Bottom line: Freshservice has a slight overall edge — but if good free plan matters most to you, JivoChat may still be the right call.