Freshservice
Hiver
| Feature | Freshservice | Hiver |
|---|---|---|
| Pricing | From $19/mo | Free / from $19/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4.4 / 5 | 4.4 / 5 |
| Best For | it-teams, enterprise, msp-providers, help-desks | small-teams, gmail-users, support-teams, startups |
| Founded | 2014 | 2011 |
| Incident Management | ✓ | ✗ |
| Asset Management | ✓ | ✗ |
| Change Management | ✓ | ✗ |
| Service Catalog | ✓ | ✗ |
| Knowledge Base | ✓ | ✗ |
| Ai Agent | ✓ | ✗ |
| Shared Inboxes | ✗ | ✓ |
| Email Assignment | ✗ | ✓ |
| Collision Detection | ✗ | ✓ |
| Analytics | ✗ | ✓ |
| Automations | ✗ | ✓ |
| Sla Management | ✗ | ✓ |
✓ Freshservice Pros
- Intuitive interface
- ITIL-ready
- Good automation
- AI capabilities
✗ Freshservice Cons
- Expensive at higher tiers
- Limited customization
- Reporting limitations
✓ Hiver Pros
- Works inside Gmail
- Easy adoption
- Shared inboxes
- Good for email teams
✗ Hiver Cons
- Gmail-only
- Limited outside email
- Fewer features than full helpdesks
The Verdict
Freshservice is built for it teams and enterprise, with a focus on incident-management and asset-management. Hiver targets small teams and gmail users and leads with shared-inboxes and email-assignment.
Both tools come in at similar price points ($19/mo for Freshservice, $19/mo for Hiver), so pricing won't make the decision for you.
Hiver has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Freshservice requires a paid subscription from day one.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.