Fireflies.ai
Cisco Webex
| Feature | Fireflies.ai | Cisco Webex |
|---|---|---|
| Pricing | Free / from $18/mo | Free / from $14.5/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.4 / 5 | 4.2 / 5 |
| Best For | sales-teams, recruiters, managers, customer-success, consultants | enterprise, government, healthcare, large-organizations |
| Founded | 2016 | 1995 |
| Transcription | ✓ | ✗ |
| Ai Summary | ✓ | ✗ |
| Crm Sync | ✓ | ✗ |
| Conversation Intelligence | ✓ | ✗ |
| Ask Fred | ✓ | ✗ |
| Topic Tracking | ✓ | ✗ |
| Sentiment Analysis | ✓ | ✗ |
| Video Meetings | ✗ | ✓ |
| Messaging | ✗ | ✓ |
| Calling | ✗ | ✓ |
| Whiteboarding | ✗ | ✓ |
| Ai Assistant | ✗ | ✓ |
| Webinars | ✗ | ✓ |
✓ Fireflies.ai Pros
- Integrates with 40+ tools including CRM
- Conversation intelligence metrics
- AskFred AI chatbot for meeting queries
- Automatic meeting log to CRM
✗ Fireflies.ai Cons
- Audio quality affects transcription
- Can feel intrusive to meeting participants
- Advanced analytics only on higher plans
✓ Cisco Webex Pros
- Enterprise-grade security
- High-quality video
- AI features
- Hardware ecosystem
✗ Cisco Webex Cons
- Complex interface
- Expensive
- Smaller ecosystem
The Verdict
Fireflies.ai is built for sales teams and recruiters, with a focus on transcription and ai-summary. Cisco Webex targets enterprise and government and leads with video-meetings and messaging.
Pricing is close: Cisco Webex starts at $14.5/mo versus $18/mo for Fireflies.ai — not a deciding factor on its own.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Feature-wise, Fireflies.ai offers broader built-in capabilities (7 features vs 6), while Cisco Webex takes a more focused approach — which can mean a simpler, faster onboarding experience.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.